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skay
skay
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Adobe Drive 4 install failed

Jul 16, 2012 8:18 AM

Hi,

 

I tried installing Adobe Drive 4  on a few machines, but all got same errors:

 

----------- Payload: {8FD3F709-5124-400D-9AB5-A3B58C1AB8DB} Adobe Drive 4 x64 4.0.0.0 -----------

 

ERROR: DW030: Custom Action for payload {8FD3F709-5124-400D-9AB5-A3B58C1AB8DB} Adobe Drive 4 x64 4.0.0.0 returned error. Failing this payload.

 

----------- Payload: {C3BC3DF1-83AB-4808-A672-474E15340D4B} Adobe Drive 4 4.0.0.0 -----------

 

ERROR: DW030: Custom Action for payload {C3BC3DF1-83AB-4808-A672-474E15340D4B} Adobe Drive 4 4.0.0.0 returned error. Failing this payload.

 

 

 

ERROR: DW050: The following payload errors were found during install:

 

ERROR: DW050: - Adobe Drive 4 x64: Install failed

 

ERROR: DW050: - Adobe Drive 4: Install failed

 

What could be wrong with my installation?

 

Thanks.

3501 Views   6 Replies   Latest reply: Gang_Z, Nov 20, 2012 5:55 PM
 
Replies
  • bli@adobe.com
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    1. bli@adobe.com,
    Jul 16, 2012 6:59 PM   in reply to skay
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    This is because there is no CS6 product (photoshop, illustrator, indesign) installed on those machines.

     
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  • Gang_Z
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    2. Gang_Z,
    Jul 16, 2012 7:02 PM   in reply to skay
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    Hi,

     

    Please make sure one of PS, ID, IC, AI CS6 products installed prior to Adobe Drive CS6 installation, the installation error message is not user friendly due to some design limitations, we are working to change in in the future releases

     

    Thanks

     

    Gang

     
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  • BingKBMMAdobe
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    3. BingKBMMAdobe,
    Nov 7, 2012 12:11 AM   in reply to skay
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    I also have that error when installation.Most common codes are DW030 and DW050.

     
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  • Gang_Z
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    4. Gang_Z,
    Nov 8, 2012 3:20 AM   in reply to BingKBMMAdobe
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    Hi

     

    Did you try the fix I just mentioned in my previous reply? thanks

     

    Please make sure one of PS, ID, IC, AI CS6 products installed prior to Adobe Drive CS6 installation, the installation error message is not user friendly due to some design limitations, we are working to change in in the future releases

     
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  • bwp123
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    5. bwp123,
    Nov 20, 2012 5:46 PM   in reply to bli@adobe.com
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    If you just want to use Drive to make a connection to CQ5, is that possible?  Or is it using functionality from Bridge?

     
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  • Gang_Z
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    6. Gang_Z,
    Nov 20, 2012 5:55 PM   in reply to bwp123
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    Yes, it is possible if one of PS, ID, IC, AI CS6 products installed prior to Adobe Drive 4 installation.

     

    Once Drive 4 installed successfully, you can operate the assets on CQ5 through Drive extension node in Bridge

     
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