Im trying to download and e-book from Kobo but the Adobe is cancelling the download as there is an error message appearing which reads Adobe Reader could not open 'URL Link(5).acsm' because it is either not a supported file type or because the file has been damaged - Can anyone advise me how to get round this problem as I have uninstalled Adobe and re-installed but the problem still occurs.
Moving this discussion to the Adobe Digital Editions forum. You will want to start by obtaining the Adobe Digital Editions software in order to download your ACSM file. You can find the software at http://www.adobe.com/products/digitaleditions/. Once you have the software installed and the book downloaded you can then transfer the book to your Kobo device.
Let me try to help. I'll assume you're a Windows user.
To clarify, the .ascm file you're trying to 'download' isn't the ebook.
It's just a tag file that contains information on where the ebook is
located, plus some other information about the ebook, including its digital
rights. The message you're getting could be trying to tell you more than
one thing - because, as is the case with many technical messages, the
download could be blocked for more than one reason.
The most common reason is't that the file type isn't recognized, or that
Adobe is not installed correctly. It's that something else is blocking the
transfer of the information. The process is supposed to work so that, when
you buy the ebook from KOBO, the transfer starts at KOBO, where they create
the .ascm file and then send a message to your computer to start ADE. This
message can trigger your computer's firewall to block it, because the
firewall settings don't permit another site to run software on your
computer. So, the first place you should look is the settings for your
operating system that control the interface. Many users here have had
problems with Windows 7 settings, because they've found out that it has
some 'hidden' settings which have to be changed, along with those that are
What else could be happening? At least two other posters here have
reported problems with KOBO recently. So, the website's technical support
people might be able to look into the issue on their side. Don't let them
tell you all is well and that your problem is with that *&$^@ Adobe Digital
Editions, because almost everyone else has had no problems with ADE when
they go to KOBO (me included). It's a long shot, but because problems have
started to show up with KOBO downloads, something has changed, and it's not
Another issue: has the file actually been downloaded? If it has, then you
could find it on your computer with your computer's utility software
(Windows Explorer or Control Panel), and then use the 'Open With' function,
specifying Digital Editions, and the ebook's transfer should take place.
ADE will add the ebook to your library, and you're set.
There are additional issues. One could be that you've already downloaded
the ebook using a different Adobe ID setup. In that case, the message is
telling you that you can't do that again. A poor message, eh? Another
could be that the link between your computer and the Internet has failed -
or chooses not to work with the KOBO website properly.
I'd start with the firewall/security settings. Hope this helps!