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RashC
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Adobe Reader software updates delivered via Config Manager

Jul 17, 2012 7:13 AM

Hello. I've got a fleet of Windows 7 PCs running Reader X. I deploy software updates via Config Manager, and import the Adobe updates via SCUP. All my Windows 7 PCs are currently running version 10.1.1, however none of them are picking up Reader 10.1.3. The update just isn't being flagged as required... any ideas?

 

By the way, I did look at update path and nothing jumped out at me from there

1090 Views   5 Replies   Latest reply: dmispr, Aug 24, 2012 12:21 AM
 
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  • brogers_1
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    1. brogers_1,
    Jul 17, 2012 11:41 AM   in reply to RashC
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    Did you get 10.1.2 along the way?

     

    Ben

     
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  • RashC
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    2. RashC,
    Jul 18, 2012 3:31 AM   in reply to brogers_1
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    Hello Ben, thanks for the reply.

     

    I did have 10.1.2 offered, however the PCs did not respond to this either. Is 10.1.2 a requried upgrade step, as in do I need to have offered:

     

    10.0.0 (base install)

    ...to:

    10.1.1

    ...to:

    10.1.2

    ...to:

    10.1.3

     

    Thanks!

     
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  • brogers_1
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    3. brogers_1,
    Jul 18, 2012 11:09 AM   in reply to RashC
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    No, it's not required, but neither is 10.1.3. Please post all the relevant info:

     

    • Are you adhering to sys reqs (incl. SCCM reqs from the admin guide)?
    • Are there any errors?
    • Describe exact steps.
    • Post any screenshot you think is pertinent.

     

    Thanks,

     

    Ben

     
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  • RashC
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    4. RashC,
    Aug 3, 2012 6:06 AM   in reply to brogers_1
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    Hello again, sorry the tardy reply.

     

    SCCM reqs - yes. Pretty standard setup. Flash updates roll out without any issues.

     

    No errors - nothing happens.

     

    Exact steps:

     

    Receive SCUP alert

     

    Import Adobe updates

     

    Publish Updates

     

    Synch SCCM Software Updates

     

    Deploy Adobe updates (as I siad, Flash updates are fine, so I don't see this as a SCUP problem).

     

    That said, I deleted the Adobe updates from Config Manager, and then redeployed them as part of the standard monthly release. This time I received around 2100 installs and 3200 not required (this is about right for Adobe X), whereas before I was getting double figures for installs and mostly Not Required.

     

    Perhaps I had received a bad update, or maybe something went wrong with the SCUP to SCCM import/packaging.

     

    Anyway, all sorted... thank you for the response.

     
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  • dmispr
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    5. dmispr,
    Aug 24, 2012 12:21 AM   in reply to RashC
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    Hi RashC,

     

    I think I have a similar problem: SCCM 2007R3 and SCUP 2011 plus Windows 7 clients.

    Flash and Windows updates roll out without any problems, but Adobe Reader X and Acrobat X updates is marked as "not required".

     

    The Win7 clients have Reader X 10.1.2 installed from the OSD task sequence, but it doesnt get updated to neither 10.1.3 nor 10.1.4.

     

    I have imorted the updates from Adobe in SCUP, published Reader X 10.1.[3-4] updates with full content, run Sync in SCCM, deployed Reader update - just as I do with Flash.

     

     

    Therefore I am curios about what you mean by "deleted the Adobe updates from Config Manager" and then got it to work - what exactly did you do?

     

    Thanks a lot in advance.

     
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