Thaks for your quick response, Chris. I am growing increasingly furstrated as it appears that even with an additional outlay of money for Creative Cloud, After Effects will not allow me to salvage any of my work since it does not create 3D shapes (sphere for instance) and would require that i shell out even more money for a new machine with an nVidia video card. I agree with Noel, above, who so eloquently put it that it is "irresponsible and bordering on fraud" that the application does not work as advertised. I am bleeding money over here and I need something more from Adobe than an inability to comment on when this bug will be fixed. In the grand scheme of things, can you tell me if Adobe considers fiixing this bug to be a top priority? What if the bug cannot be fixed? Then will you refund customers who upraded to the Extended version specifically for the 3D features?
Your frustration is understandable, but that frustration will only get worse for you if you don't accept the fact that Adobe is never, ever going to give you a more detailed answer than what Chris has offered. To his credit, he has more intestinal fortitude than most Adobe staff in owning up to shortcomings in their software.
If I were among those giving legal advice to Adobe, I would urge them never to acknowledge a bug, much less to characterize it as critical or a priority of lesser or greater magnitude than any other. Think about it for a minute or two.
On the other hand, I never buy any software without trying it first and making sure I can live with any limitation it might have.
Not trying to defend Adobe bean counters or apologize for them, just recognizing the fact that Adobe is a mammoth, unresponsive bureaucracy that is coldly nonchalant in its attention to customers.
Just about the only thing we can do is look at past performance...
We can find when past releases were done... (Note: I don't claim high accuracy here; these dates are the result of quick web searches, but I didn't go to great pains to verify the dates).
11.0.0 - initially released October 15, 2008
11.0.1 - February 24, 2009
11.0.2 - May 26, 2010
12.0.0 - initially released April 30, 2010
12.0.1 - June 30, 2010
12.0.2 - December 6, 2010
12.0.3 - December 18, 2010 (oops!)
12.0.4 - May 3, 2011
12.0.5 (secret security update) - June 4, 2012
12.1.0 - Initially released May 15, 2011
12.1.1 (secret security update) - June 4, 2012
13.0.0 - initially released: May 7, 2012
Some other thoughts...
Infer from this info what you want.
Noel, thanks for that info. (I guess!) Jeez, I did not think it was possible for me to be even more discouraged--way to bring the room down!
Quoting from Adobe's marketing materials, the "ability create and animate 3D artwork" is touted as one of the "Top features in Photoshop CS6 Extended" and is, in fact, the reason I upgraded. The inability to export and ultimately use the 3D artwork seems like a pretty big bug to me. Much as i love making pretty pictures, I love delivering a finished product to my client and being able to bill for it even more!
station_two, Yeh, you're right! That is exactly what I would do if I were Adobe. I'm happy to report that I am learning the "try before you buy" lesson with After Effects, which, sadly, is not going to be the answer to my problem after all. Where's the wine? I think it is time to start drinking heavily! thanks (you too, Noel,) for feeling my pain!
To me it's not a matter of how comparatively buggy a release of Photoshop is, it's how nasty the bugs are. Bugs that corrupt files are the worst by far, and CS6's text layer corruption can cost many hours of productive time to recover from, not to mention possible missed deadlines. What's more, I'm on Creative Cloud and Adobe has made airy promises of features (and presumably fixes) for subscribers inbetween general update releases. Adobe has indeed released some minor updates, and notably a "fix" for Creative Cloud's Adobe Application Manager that traded one recurring error message related to Acrobat X Pro authorization for outright crashes without any error messages. So far, I've only seen the downside of Creative Cloud in the all-to-frequent authorization login messages I get from applications and the massive pain that Acrobat X Pro's authorization bugs have proved to be.
Corruption of text layers in a saved document is is a bad one, to be sure. I'm not at all happy Adobe chose to consider it not a "show stopper" for their planned general release.
As far as promises of the release of new features that only cloud subscribers will be able to get, I'll believe that when I see it.
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