Adobe Community: Bridge CS6 crashing when there is a GIF file in the folder.

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1. station_two,

Jul 18, 2012 2:35 AM in reply to Uncle Dredlockz

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You need to figure out what is different about those GIFs that's triggering the crash in your setup.

You also need to give details about your setup, OS, machine specs, etc.

GIFs do not make Photoshop crash in my Mac setup, running Bridge CS6 under Snow Leopard 10.6.8.

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2. Uncle Dredlockz,

Jul 18, 2012 2:48 AM in reply to station_two

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THanks for your answer,

It seems to be any gif causing the crash, at least I haven't found one that doesn't crash it so far, here's an example:

It doesn't have to be animated either. Still gifs crash it too.

I'm using Windows 7 Enterprise, Service Pack 1, 64-bit OS, 24Gb RAM, Intel Core i7 CPU, I have a GeForce GTX 590 video card. I have a similar setup at my home office, and bridge seems to work just fine there (with the same files even).

I searched around here and I found issues popping up with Bridge and GIFs, but nothing answered or exactly like my problem. Weird.

Is there a way for Bridge to not try to render GIFs, but still show them so I can change metadata, open them in PS, etc?

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3. station_two,

Jul 18, 2012 3:02 AM in reply to Uncle Dredlockz

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Your doggy.gif file opened up fine in Bridge CS6 and in Photoshop CS6, as well as in versions CS5 and CS4 of both applications.

The last time, I opened it and re-saved it in CS4 as "doggy_resaved_inCS4.gif". Check to see if it makes any difference on your machine:

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4. Uncle Dredlockz,

Jul 18, 2012 3:04 AM in reply to station_two

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Yeah, that one crashed it as well.

I also googled some random GIF files and saved them in a folder, bridge crashes when I open those as well.

I'm thinking about reinstalling the whole thing, and trying again.

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5. station_two,

Jul 18, 2012 3:07 AM in reply to Uncle Dredlockz

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I just noticed your file weighs in at 1 KB. The one in my post, re-saved in CS4 it's 50 KB.

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6. Uncle Dredlockz,

Jul 18, 2012 5:33 AM in reply to station_two

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Sigh, I reinstalled the whole suite, and it's still crashing.
I think that doggy file was saved with some extra layer info in it or something, instead of being exported for web? I don't know, that could explain the bigger size.

Anyway, yeah, if anyone else has been having this problem, I'd love some way around it.

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7. Curt Y,

Jul 18, 2012 7:10 AM in reply to Uncle Dredlockz

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Check out this link. http://forums.adobe.com/message/4315852#4315852

Apparently a gif will crash program if it has certain settings.

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8. Uncle Dredlockz,

Jul 18, 2012 10:30 PM in reply to Curt Y

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Thanks for the link.

But yeah, I had seen that already, and a few others GIF-related issues.

I don't have a "Media Cache" folder inside my "C:\Users\[username]\AppData\Roaming\Adobe\Common\" one.

Also, the main difference with my situation is it is happening with every GIF in my case. Even the one supposedly working in that post.

I've tried getting random GIFs from google image, they all make it crash.

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9. Uncle Dredlockz,

Jul 18, 2012 11:05 PM in reply to Uncle Dredlockz

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Oh wow, I figured out a solution!

Instead of using Adobe Bridge CS6 (64 bit), I used the non-64 bit version of Adobe Bridge CS6, and those GIFs work now.

It's really weird because I do have a 64bit OS, and I use other 64-bit Adobe products without an issue.

Thanks for the help guys, I guess that 64bit version has some problems.

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Bridge General Discussion

Bridge CS6 crashing when there is a GIF file in the folder.

Jul 18, 2012 2:19 AM

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