Today Acrobat suddenly stopped working insofar as it just would not start. Looking in the task manager shows it starts then stops.
This is on a Win 7 x64.
Looks like this problem happened because it was part of CS6 Design Standard upgrade and I deactivated and uninstalled the previous version of Design Standard after installing CS6.
Could be something with the way serials work as even when I reinstalled from the original DVD it wouldn't accept the serial number but it did when it started up.
Yes I did try repairing first but it made no difference ... I guess it was a problem with the serial but it was strange as it would start but never open before it stopped. Just a pain in the neck but Acrobat as part of the Creative Suites has always been flakey.
Well today it wouldn't start again so I took the following steps:
While Reader X was installing I quit out of Acrobat X crashed and got the following message:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.1.1.33
Application Timestamp: 4e64e9d5
Fault Module Name: Spelling.api
Fault Module Version: 10.1.1.33
Fault Module Timestamp: 4e64f8f9
Exception Code: c0000005
Exception Offset: 0002525a
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1054
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
But this may have been caused by the installation.
This is not really good because it looks to be a problem with activation/serials because it doesn't pick up that CS Design 6 is already activated as it asks me to re-enter my serial.
And now it looks like it is only lasting for a day at a time. I will check again tomorrow.
C'mon Adobe HELP PLEASE!
Found this by an Adobe Staff Member if this other post http://forums.adobe.com/message/4507225#4507225 and it seems to work.
For all the users who have faced a problem where Acrobat did not launch after 30 days of serializing with a suite serial number, please execute the following workaround:
After this if you launch Acrobat it will launch and run forever without trouble. In case you still face a problem , try relaunching the other CS6 app once more and then launch Acrobat.
Feel free to send me a private message if you need any more help with this.
This procedure worked for me and I have 10.1.4. I was using the workaround by being in the trial mode but that expired today and naturally it stopped working. Thought keeping it updated would fix the problem but no. Hope this continues to work tomorrow.....
Will let you all know.
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