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Tim Aucoin
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Cannot place images into Illustrator CS6...

Jul 19, 2012 6:45 PM

I cannot import images into Illustrator CS6. Dragging in doesn't work. "Place" command doesn't work. Any ideas? I have uninstalled and re-installed.

 
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  • Ivan David
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    Jun 9, 2010
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    Jul 20, 2012 1:27 AM   in reply to Tim Aucoin

    Hi Tim,

     

    That is puzzling indeed. Could you please respond with a few details about what kind of images you're trying to place, and what OS you're on? This will help anyone who's faced this problem before suggest the right solution.

     

    You could also take a quick peek at the "File formats supported for placing" section in the Supported file formats | Illustrator article. Do note that you cannot place FreeHand (fh7, fh8, fh9, fh10, fh11, ft11) files in Illustrator CS6.

     

    Regards,

    David

     
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    Jul 20, 2012 1:34 AM   in reply to Tim Aucoin

    Tim,

     

    Did you use the Cleaner Tool between uninstalling and reinstalling?

     

    http://www.adobe.com/support/contact/cscleanertool.html

     

    Otherwise, you may still be stuck with corrupt preferences.

     
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    Jul 20, 2012 2:24 AM   in reply to Tim Aucoin

    I have the same problem. Used the cleaner tool as suggested by Jacob Bugge. That did not works, so I removed all pref files myzelf, rebooted my computer and tried it again.

     

    No luck. Illustrator CS6 still does not accept any images. I reinstalled Illustrator CS5.5 and that does work.

     
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    Jul 20, 2012 2:49 AM   in reply to sanderdtp74

    Thank you for reporting back, sanderdtp, so one of the usual suspects could be ruled out.

     

    When it worked in CS5.5, did you have all the same (other) applications running?

     

    It is conceivable that the usual suspects mentioned in Item 7 in Other options might have found a new way of distrfacting Illy.

     
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    Jul 20, 2012 3:05 AM   in reply to Jacob Bugge

    Yes, I was running Fontexplorer, Indesign CS5.5, Mail, Firefox while opening Ai Cs5.5.

     

    But I asked my collegae next to me to open his Illustrator CS6 en check if he had the same problem. He did not. He runs the same operating system as me.

     

    So, lets wait untill more people experience this bug. I'm curious if my computer or Illustrator cs6 is to blame.

     
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    Jul 20, 2012 8:29 AM   in reply to Tim Aucoin

    I am having this same issue with Illustrator CS6. Currently, it's having trouble placing a photoshop file, but it also had trouble yesterday placing a png, and a jpeg. The only file type I could get to place reasonably was a PDF. Resaving my PSD to a PDF allowed me to place the file and continue working, but this is obviously not ideal.

     

    Unfortunately, I don't use Illustrator often enough between updates to know if the latest update caused the issue, or if this has been a problem for a while longer than that. I can say that about a month or so ago, placing PSDs worked just fine for me in CS6.

     

    Hope that helps.

     
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    Jul 20, 2012 8:34 AM   in reply to dgiunta

    I too am having this issue. I've trashed preferences. I've also uninstalled an re-installed and the problem is still present. The only files I can place are PDFs.

     

    This is quite a big problem as 90% of my Illustrator workflow revolves around tracing and vectorising bitmap images.

     

    Any other things I can try?

     
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    Jul 20, 2012 9:04 AM   in reply to Easybourne

    To all of you affected by this: What OS and version? What version of AI?

     
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    Jul 20, 2012 12:22 PM   in reply to Tim Aucoin

    I have the same issue, can't place JPEGs and PSDs too.

     

    AI CS 6

    Mac OS X 10.7.4

     
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    Jul 20, 2012 12:42 PM   in reply to Joerg Klaus

    I think it is the new FontExploerer Plugin, I have disabled it, and it works.

     
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    Jul 20, 2012 12:42 PM   in reply to Joerg Klaus

    Is it a new MBP with the latest updates installed? This one

     

    Screen+Shot+2012-06-28+at+1.24.15+PM.png

     

    then there have been reports of problems with esp InDesign. Go here for a discussion and maybe a way around it

     

    http://forums.adobe.com/thread/1024105?start=30&tstart=0

     
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    Jul 20, 2012 12:45 PM   in reply to Joerg Klaus

    Now that is a good one.

     

    I updated the fontexplorer plugins today and I could not place any images in Illustrator anymore.

     
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    Jul 20, 2012 2:44 PM   in reply to Tim Aucoin

    Hi - Just tried disabling the plugin for Illustrator in the FontExplorer plugins manager... and... it worked! Thanks JoergKlaus!

     
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    Jul 20, 2012 2:59 PM   in reply to Joerg Klaus

    Jörg,

     

    Thank you. Another usual suspect to be added in Item 7 in the Other options mentioned in post #4.

     
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    Jul 20, 2012 5:57 PM   in reply to Jacob Bugge

    Always suspect updates, new fonts, new installations, utility software and the like as a possible source.

     

    And no matter what you might think and as far unrelated as you can imagine that such situations can effect another application totally unrelted consider one thing, all of them make a preference of some kind and all of those are contained within the systems or users preferences folder and it is there were the conflict can take place.

     

    The way that works is if it writes the preference the wrong way the poreference may then be directed at the preference from another application, the other application may not interpret that directive to mean what it is supposed to mean and you got yourself a short circuit.

     

    Thought you guys can turn this expereince into a real valuable tool in the future and save yourselves valuable time.

     
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    Jul 23, 2012 8:32 AM   in reply to Joerg Klaus

    I recently installed the latest plug-in for Illustrator 5.1 in FontExplorer X. I had no idea that this would the cause when I was unable to place images in Illustrator. I removed the plug-in in FEX and I was able to place images again. Hopefully Linotype will fix this soon.

     

    Thanks for the tip!

     
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    Jul 23, 2012 10:25 AM   in reply to Joerg Klaus

    It's Not a Bug, It's a Feature! This is new feature from Linotype from Font explorer

     
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    Jul 25, 2012 2:50 PM   in reply to Park Corner

    Same results here. I struggled all day to figure out what was going on. Neither CS5 or CS6 versions of Illustrator would place any images.  I went into the Plug-In Manager in FontExplorer Pro and turned off the Illustrator Plug-ins and Presto!  Thanks to all who reported their results here. - dj

     
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    Jul 26, 2012 1:22 AM   in reply to Tim Aucoin

    Definately Font Explorer's latest plugin update causing the problem

     
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    Jul 26, 2012 6:08 AM   in reply to Joerg Klaus

    I was in a complete panic, having just installed Mountain Lion on my Mac -- and suddenly I can't place any images in Illustrator; placing a jpeg crashes it instantly, and all of my documents show blank areas where the images were. I was just about to reinstall my Mac OS to go back to Lion when I saw this thread... and yes, turning off the plug-in solved it instantly. THANKS!!

     
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    Jul 26, 2012 6:13 AM   in reply to beefcheese

    Panic ye not! Anyway, FontExplorer know about this problem which wasn't apparent during testing and are working on an update as soon as possible... which is good!

     
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    Jul 26, 2012 8:22 AM   in reply to Joerg Klaus

    The Plugin deactivation worked for me as well: Ai CS 5.1, OSX 10.7.4

    What's interesting though: I installed the new plugin two days ago and everything kept working, just until a few minutes ago.

     
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    Jul 28, 2012 7:46 AM   in reply to Joerg Klaus

    I use Illustrator CS5.5 (went back from CS6 because of a lot of freezes) and just upgraded to Mountain Lion. Yesterday upgraded the Font Explorer plugins and today could not open SVG files (in CS5.5 and CS6). I'm very glad I found this topic, cause also for me removing the FEX plugin solved the problem. Glad also to read that someone already found out Linotype is working on it. Thank all for the searching.

     
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    Jul 28, 2012 7:56 PM   in reply to Joerg Klaus

    thank you!! i've been trying to fix this one for a few hours now! :/ now I'll be off to try to recoup the time lost...

     
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    Jul 30, 2012 2:05 AM   in reply to Tim Aucoin

    I have also had this problem, unfortunately i didn't know this problem existed and so re-intalled the whole CS suite as Adobe customer support couldn't find the problem. Disabled the plugin in Font Explorer X and all is working fine :-).

     
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    Jul 30, 2012 3:29 PM   in reply to Tim Aucoin

    I had teh same problem. I removed the FontExplorer plugin from the Illustrator plugins folder and now I can see my placed files.

     
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    Jul 30, 2012 3:31 PM   in reply to dubwise77

    Just had an update tonight from Font Explorer where they have fixed the problem... except it appears it's still happening... anyone else had this update and given it a try?

     
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    Jul 30, 2012 3:43 PM   in reply to Park Corner

    I saw the update too, through the FontExplorer app, but the update isn't downloading for me. Go figure, so I have removed the FontExplorer plugin and everything is working for me.

     
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    Jul 30, 2012 6:27 PM   in reply to Park Corner

    Yes, I just got the update and it didn't work for me either. Will try a restart and see what happens.

     
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    Jul 31, 2012 1:12 AM   in reply to Park Corner

    I have emailed Font Explorer and sent them this post. I am too afraid to muck my computer around until they have fully dealt with this problem.

     
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    Jul 31, 2012 5:18 AM   in reply to MissMonksilver

    Same here. I keep getting an error when I try to update the plug-in to 3.5.1. Perhaps Linotype had to backtrack on their update. Hoping for a fix soon.

     
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    Jul 31, 2012 8:57 PM   in reply to Tim Aucoin

    Well, hows this for a huge coincidence?  I just noticed the same problem everyone else is experiencing (except I'm on CS5).  In addition, when I try to open up custom swatch libraries (.ase files), the swatches don't show up.  I had the swatches issue first, and was finally prompted to google when I noticed the placed file issue.  In the process of reading this thread, I quite Font Explorer, and when I relaunched it, there was a notice that there was an update available, and the changelog specifically addressed all of these issues! 

     

    So, folks, go into your FontExplorer now and run Check for Updates.  I actually couldn't run the updates (it starts to download, then nothing), which I suspect has to do with some serious permissions problems I'm also trying to resolve, but provided you can successfully update, this should be your fix.

     

    Disabling the plugin for Illustrator did work in the mean time for me.

     
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    Jul 31, 2012 11:31 PM   in reply to Tim Aucoin

    This screenshot I found on Twitter seems to imply that the fix is on it's way, but people are having trouble getting the in-app updater to work and the direct downloads are the 3.5.0 versions as of this post time.

     

    http://d.pr/BskN+

     
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    Aug 1, 2012 7:49 AM   in reply to georgecoghill

    Just a comment:

     

    I find it unbelievable at this day and age, and after almost 30 years of graphics and desktop publishing... that FONTS and Font Management tools... can so thoroughly hose a system and/or screw up a program as to be unusable.

     

    It's still the #1 problem in the graphic industry, and the very first thing I look at when troubleshooting. <shaking head no>

     
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    Aug 3, 2012 11:54 AM   in reply to Tim Aucoin

    For the record, the place  menu item is broken in Illustrator CS5.5 too.

     

    After removing Font Explorer Pro plug-in 3.5, it works again.

     

    Linotype, I'm very surprised and disappointed! Thanks to this thread I found the problem and answer, but it took some time to diagnose, research and fix, with subsequent reduced functionality.

     
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    Aug 3, 2012 12:06 PM   in reply to chantech

    It has to be that version then. ntExplorer 3.1.1. (?) was working fine in CS 5.5 for me.

     
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    Aug 3, 2012 12:29 PM   in reply to georgecoghill

    These plugins are still not updated to 3.5.1 on the Font Explorer X downloads page.

     
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    Aug 3, 2012 11:20 PM   in reply to georgecoghill

    Indeed, and updating in Fontexplorer gives an error message. I already submitted 2x support request (1 for the issue, 1 for complaining they don't respond), but I think they are hiding somewhere for there customers. Would not label them 'professional' in this, more like Adobe with their helpfiles: pure amateurism.

     
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    Aug 4, 2012 12:46 PM   in reply to Tim Aucoin

    Wow! Thanks for the post. In case anyone who happens to read this post is still running CS5 - I had the same problem. I diabled the plugin and Illustrator works GREAT. Spent 2 days banging my head against the wall. UGH!

     
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