I just had a call from an anxious client who has opened her imap email account at home and all 6000 emails are downloading at once (slowly). I have opened the same account on webmail and could see her inbox with no issues, however I then 'checked email' and it is 'loaded messages' for ages and now displays a warning that the folder may have been deleted.
Any idea why this is happening - my client needs answers.
Unfortunately not quite sure why this is happening.
However I would suggest logging a case to us with the additional details required below so we can have our team investigate the cause of this.
-Email account and login
-Any error messages please provide a screencast if possible
-Provide any steps that is throwing errors, loading issues, etc
You can log a ticket via admin -> help&support.
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