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Adobe reader fatal error

Jul 22, 2012 7:45 PM

acrobat fatal error.JPGAfter install Adobe reader getting next fatal error message: Acrobat failed to load its core dll. Please help to fix that issue? Can not open Acrobat reader because of that fatal error.

The OS used is win xp sp3; version of Adobe reader installed is X (10.1.3)

 
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  • Currently Being Moderated
    Jul 22, 2012 9:44 PM   in reply to ed.k.2012

    Run the Acrobat/Reader cleanup tool from:  http://labs.adobe.com/downloads/acrobatcleaner.html

     

    Then try to re-install.

     
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  • Currently Being Moderated
    Jul 23, 2012 12:35 PM   in reply to ed.k.2012

    You may try running this fix from Microsoft and uninstall all traces of any versions of Reader:

     

    http://support.microsoft.com/mats/Program_Install_and_Uninstall

     

    If you want to reinstall Reader, download its full installer from

     

    http://get.adobe.com/reader/enterprise/

     

    After downloading, restart your computer and run the installer before doing anything else.

     
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  • Currently Being Moderated
    Jul 24, 2012 5:13 PM   in reply to ed.k.2012

    As a last resort, you may try running the Windows Installer Cleanup Utility, no longer supported by MS but still available until not very long ago from http://majorgeeks.com/download.php?det=4459

     
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  • Currently Being Moderated
    Jul 24, 2012 10:55 PM   in reply to ed.k.2012

    I have the same problem with my adobe reader. I use Windows XP. Pentium IV. Computer model HP DC 5000

     
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  • Currently Being Moderated
    Jul 25, 2012 7:18 PM   in reply to ed.k.2012

    I have done some research outside these forums, and I have found that this error can be caused by certain anti-virus applications.

     

    What AV are you using?

     

    Can you try to temporarily disable AV, then open Adobe Reader?

     
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  • Currently Being Moderated
    Jul 25, 2012 5:28 PM   in reply to ed.k.2012

    Ed, I have just tried clicking on the Download Locations, and apparently one can still download the file, in spite of the noet you quote,

     
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  • Currently Being Moderated
    Jul 25, 2012 7:53 PM   in reply to ed.k.2012

    Next thing I would try: disable Protected Mode.

     

    But since you cannot start Adobe Reader, you cannot edit the Preferences.  But I did some research, and there is a method to disable Protected Mode via the registry.  I have not tried this myself, I will just pass on the method I have found in the Enterprise Administration Guide.

     

    Please make a registry backup (System Restore Point) before manually editing the registry!

    Protected Mode can be locked as enabled or disabled as follows:

    1. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\<product name>\<version>\FeatureLockDown.
    2. Right click and choose New > DWORD Value.
    3. Create bProtectedMode.
    4. Right click on the key and choose Modify.
    5. Set the value to 0.
     
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  • Currently Being Moderated
    Jul 30, 2012 7:09 PM   in reply to ed.k.2012

    I am sorry, I do not have any other ideas.

     
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  • Currently Being Moderated
    Apr 16, 2013 12:56 PM   in reply to ed.k.2012

    Please See the solution on below link : http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

     
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