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oddrhythm
oddrhythm
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Keep getting 'ver undefined'.

Jul 24, 2012 12:07 PM

I'm using Cp 5.5, Windows 7, behind firewall at work.

I created a new project, added some quiz slides, and other slides.

I put the ACCCWidget on the first slide, duration set to 'rest of project'.

I logged into the course companion dashboard.

I double clicked the widget, logged in, and got a confirmation for registering the project.

After refreshing the dashboard page, I see my lesson, but it says '(ver undefined)' even though there is a version I put in. I just typed '1.0' in the version field. (Subsequent to writting this, I tried deleting the widget, re-inserting it, logging in inputting 'v1' for the version, so there is no '.' in the string, but the dashboard still says 'ver undefined' next to the lesson.)

I published the lesson, put it on a webserver at work, behind a firewall.

I launched the lesson in Firefox using the URL.

I go through the lesson to the end. Preloader is set to 100% on the lesson.

I refreshed the course companion dashboard, but don't see any data. See attachments.

 

What do I need to do?3.png4.png

786 Views   6 Replies   Latest reply: ibray25, Aug 2, 2012 8:15 PM
 
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  • Vikranth p vivek
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    1. Vikranth p vivek,
    Jul 24, 2012 11:23 PM   in reply to oddrhythm
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    Hi,

     

    Make sure that you are running the course in flash player trusted location.

     

    Go to http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager04.html and add the folder (which has publ,ished course) as trusted folder.

     

    Now run the course and see whether it works fine.

     

    Regards,

    Vikranth

     
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  • oddrhythm
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    2. oddrhythm,
    Jul 25, 2012 9:30 AM   in reply to Vikranth p vivek
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    flashsettings.pngI did what you recommended, but it didn't work. The problem is happening before I run the course. As soon as I double click the widget, login, and register the module, and then refresh the course companion dashboard, the module shows up, but has (ver undefined) next to it. After I publish the module and move the files to our webserver, to the path and folder which I added as a trusted folder, nothing is happening on the course companion dashboard. No data is being sent.confirm.png

    verundefined.png

    Plus, I wasn't sure whether the flash player settings were something that every user would need to do, which would be impractical.

     

    We have a lot of  training modules produced using Captivate, and it would be great to get some good metrics like Course Companion provides. But I need to get it to work.

     

    Can you help?

    thanks

    Mike

     
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  • Vikranth p vivek
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    3. Vikranth p vivek,
    Jul 25, 2012 11:33 AM   in reply to oddrhythm
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    Hi Mike,

     

    The flash player settings is needed if you are running the course on local machine but if it is run on web server then it does not depend on the flash player trust settings.

     

    Regarding the ver shown as undefined, it appears if you just register the course and login into the dashboard without even taking it once.

     

    After registering the course, just run it once and then login into the dashboard then you should be able to see the version correctly. Also, for existing course you can take the course once, login into the dashboard and then click on update button.

     

    Regards,

    Vikranth

     
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  • oddrhythm
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    4. oddrhythm,
    Jul 25, 2012 12:54 PM   in reply to Vikranth p vivek
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    Vikranth,

     

    it's still not working. Do you have a place where I could upload a screen capture video showing all my steps and the results?

     

    I tried doing what you suggested but still 'ver undefined' next to the module and after launching the module and taking a quiz, still see no results/data in the dashboards. I don't have scorm/aicc turned on since I assume I don't need that with course companion.

     
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  • Vikranth p vivek
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    5. Vikranth p vivek,
    Jul 26, 2012 6:23 AM   in reply to oddrhythm
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    Hi Mike,

     

    Did you click on the update button in the dashboard? If not click on it and see whether you can see the data.

     

    If you still face problems after this, you can share the swf to my adobe id vikranth@adobe.com, i will debug the issue.

     

    Regards,

    Vikranth

     
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  • ibray25
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    6. ibray25,
    Aug 2, 2012 8:15 PM   in reply to Vikranth p vivek
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    I have exactly the same issue, look forward to any resolution, thanks.

     
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