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FredrikkL
FredrikkL Calculating status...
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One script not loading...please help.

Jul 25, 2012 8:50 AM

Hi,

 

I am a CS 6 Premium - user and have now also used Adobe Story (the free version, considering the Pro - version) for a while - happily.

 

- However, today - one script wouldn't open - it just keeps loading and loading and is never opened.  All the other scripts I have opened though, and they seem just fine.

 

Nonetheless - This same script will open on my iphone - app (where I also made some notes, this I did not do on any of the other scripts - don't know if there is a correlation..).

 

I am on a Macbook Pro and using Adobe Story in the Safari - browser.

 

Would be very thankful for some help - a rather desparate situation.

650 Views   4 Replies   Latest reply: FredrikkL, Jul 26, 2012 5:44 AM
 
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  • AnubhavRohatgi
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    1. AnubhavRohatgi,
    Jul 25, 2012 8:52 AM   in reply to FredrikkL
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    Can you email us the email address you are using to access Story at adbestry@adobe.com<mailto:adbestry@adobe.com> ?

     

    --Anubhav

     
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  • FredrikkL
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    2. FredrikkL,
    Jul 25, 2012 9:26 AM   in reply to AnubhavRohatgi
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    Sent it. Thank you very much for the help. Would be extremely happy if this could be solved.

     
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  • FredrikkL
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    3. FredrikkL,
    Jul 25, 2012 10:09 AM   in reply to AnubhavRohatgi
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    fhpl75 at yahoo dot com

     
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  • FredrikkL
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    4. FredrikkL,
    Jul 26, 2012 5:44 AM   in reply to FredrikkL
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    Thanks for great help from support team found here on this forum.

     

    File was quickly fixed, de - bugged, and sent to me by Ratnesh - so many thanks! I am breathing in a slightly different manner now.

     

    Problem was this: The script was unloadable after I had made comments on my Iphone (as far as I can understand - did some tests). These comments were not synced to my browser - project either. I hope this bug will be fixed.

     

    If any others have been able to do comments with their Iphones without any trouble like this, I should be curious to know how/why it works in other cases.

     

    - For now I am not making any comment to myself while on the go - other than dictation...:)

     

    Sincerely,

     

    Fred

     
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