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myrikal2
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down loaded muse, but keeps trying to open old beta

Jul 25, 2012 10:15 AM

I downloaded the muse program but my previous sites when I try to open them up and work on them it keeps trying to open them up in the old discontinued beta program, how do I fix this.  I tried uninstalling but it can't find the correct path. I tried uninstalling and reinstalling the clouds program and this still doesn't fix the problem.  Please help.

using win 7 pc

 

thanks

myrikal2

564 Views   8 Replies   Latest reply: Jeff A Wright, Jul 25, 2012 4:59 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Jul 25, 2012 11:58 AM   in reply to myrikal2
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    Did you remove the beta using the uninstaller located in Programs & Features?

     
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  • myrikal2
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    2. myrikal2,
    Jul 25, 2012 12:06 PM   in reply to myrikal2
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    Where do I go to find that? "Programs and Features"

     
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  • myrikal2
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    3. myrikal2,
    Jul 25, 2012 12:08 PM   in reply to Jeff A Wright
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    If you are referring to the add/uninstall section on my computer I did, but it keeps saying invalid path

     
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  • myrikal2
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    4. myrikal2,
    Jul 25, 2012 12:15 PM   in reply to Jeff A Wright
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    Jeff,

    When I try to uninstall the muse from my computer I get the following message: The feature you are trying to use is on a network resource that is unavailable, click ok to try again or enter an alternate path to a folder containing the insallation package "setup.msi* in the box below

     

    Then there is a C:\Users\computer\AppData\Local\Temp\fla81C8.tmp\

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Jul 25, 2012 2:26 PM   in reply to myrikal2
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    Myrikal2 you can locate Program & Features by going to Start>Control Panels.  Please try removing the software from the Program & Features control panel and see if you receive the same error message.  Also have you used any types of registry cleaners or system optimizers recently on your computer?

     
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  • myrikal2
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    6. myrikal2,
    Jul 25, 2012 4:38 PM   in reply to Jeff A Wright
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    I already tried this but this is where I get the error message. no I have not used any registry cleaners or system optimizers recently. 

    Please I need to be able to update these websites soon.

     

    Thanks

     
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  • myrikal2
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    7. myrikal2,
    Jul 25, 2012 4:39 PM   in reply to Jeff A Wright
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    its actually on my computer twice the newest version I can uninstall but the beta won't budge.

     
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  • Jeff A Wright
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    8. Jeff A Wright,
    Jul 25, 2012 4:59 PM   in reply to myrikal2
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    Myrial2 if you are under a time crunch I would recommend contacting our support team for direct one on one support.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     

    Otherwise for a general step I would recommend removing all of your currently installed Adobe Creative Software.  Once this is done you will want to follow up with using the CS Clean tool.  You can find details on how to use this at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html.

     
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