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Adobe Premier Elements 9 setup problem

Jul 25, 2012 1:20 PM

Tags: #9 #elements #premier #installation #premire_elements_9

Hello.

I recently purchased a Dell Inspiron 15R special edition laptop, and was provided with a copy of Adobe Premier Elements 9. However, whenever I attempt to use PRE, it asks me to select my country/region.

Normally, this would not be an issue, but the country/region selector drop down menu is completely blank and does not change when I click on it.

Is there a way I could fix this problem?

Thank you.

489 Views 4 Replies Latest reply: Jeff A Wright, Jul 26, 2012 9:44 AM

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1. Jeff A Wright,

Jul 25, 2012 2:41 PM in reply to Qsawatsky

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It might possibly have something to do with your DPI setting. If you go to Start>Control Panels>Display and select the Set custom text size what is it set too? Please try setting it for 100% and see if you continue to face the same difficulty.

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2. cablvr,

Jul 25, 2012 4:13 PM in reply to Qsawatsky

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Interesting - I had a similar issue with Elements 10. I was told by Adobe Support to:

Uninstall Elements 10.
Change the date on my Mac to 11/01/11.
Reinstall Elements 10.

It worked!

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3. Qsawatsky,

Jul 25, 2012 7:18 PM in reply to Jeff A Wright

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Thank you so much, Jeff. I tried setting the font size at 100% and the problem was resolved.

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4. Jeff A Wright,

Jul 26, 2012 9:44 AM in reply to Qsawatsky

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Excellent thank you for the update Qsawatsky!

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