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edfirefilmz Calculating status...

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Reinstall Application

Jul 26, 2012 8:56 AM

Tags: #download #installation #creative_cloud #application_manager

I had previously installed Muse as a trial. I uninstalled it and later joined Creative Cloud. When I try to reinstall Muse, it says that it is installed my Application Manager. It isn't installed for sure. How do I go about getting Application Manager to let me reinstall Muse. I really need to use it today to work on a site. All of the assets are made using Adobe products and my life would be so much easier.

630 Views 4 Replies Latest reply: Jeff A Wright, Jul 26, 2012 3:57 PM

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1. edfirefilmz,

Jul 26, 2012 9:06 AM in reply to edfirefilmz

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I found the Cleaner Tool. That did the trick. It should be include in the Application Manager.

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2. Jeff A Wright,

Jul 26, 2012 12:11 PM in reply to edfirefilmz

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Edfirefilmz what is the process you originally went through for uninstall Muse? Also which operating system are you using?

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3. edfirefilmz,

Jul 26, 2012 3:38 PM in reply to Jeff A Wright

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I have Windows 7 Professional 64bit. I went to the Control Panel and removed the application as I normally would. A few days later I decided to go ahead and sign up for Creative Cloud. When I did, I could install other apps but not Muse. As soon as I ran the Cleaner Tool, it worked just fine. I still looking for answer to another Muse quaestion...All of the Widgets aren't showing and I can't find any current updates for Muse. I know there is one because it is supposed to the the forms. I don't have those. That was the reason I uninstalled because forms weren't in there. when I saw it had been added, I decided to reinstall it. Any help????

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4. Jeff A Wright,

Jul 26, 2012 3:57 PM in reply to edfirefilmz

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Thank you for that additional information. It was unclear what process you had already gone through to remove Muse previously.

For additional inquires on difficulties you are experiencing with Muse I would recommend posting to the Adobe Muse forum at http://forums.adobe.com/community/muse.

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