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Adobe X and HP LJ M1212nf scanning

Jul 26, 2012 10:46 AM

Categories: Windows Tags: #adobe_acrobat_x_standard #hp_laserjet_m1212nf

Good afternoon,

 

The company I work for has recently been upgrading our machines to Windows 7 machines from Windows XP, with that we've moved from Adobe Acrobat 7 to Adobe Acrobat X, and we've had to replace our older printers with HP Laserjet M1212nf printers. Initially users could place a document on the feeder and click Create PDF > From Scanner> Black and White document, and the printer would pull in the document and scan it. Now when they do that the scanner whirs a bit, can hear the wheel spinning, and the scanner does not pull in the document. However if they choose Create PDF> From Scanner> Custom Document, set the device to "Use scanners Native Interface", Scan, and then use HP's interface to dictate the settings, the device then properly scans the document.

 

It was a good fix for a little while, but now all of the employees are complaining because that is "too time intensive" and need me to find a fix.

 

HELP?!?!?

728 Views   1 Reply   Latest reply: jachille, Aug 2, 2012 12:15 PM
 
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  • jachille
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    1. jachille,
    Aug 2, 2012 12:15 PM   in reply to jachille
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    So I also was in contact with HP about this issue. And after a bunch of tests we've ruled out the printer as the issue. At one point I tried scannign with Adobe X that was still at 10.0.0 and it scanned properly, but after applying the 10.1.3 patch the scanner went non-responsive again and I'd have to bring up the native interface to scan into Adobe.

     

    Can someone please help me?

     
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