Skip navigation
Currently Being Moderated

eLearning Suite Subscription Upgrade

Jul 28, 2012 6:05 AM

Does anyone have the eLearning Suite subcription?  I'm having difficulty upgrading from 2.5 to 6.  I was told when I subscribed that it would upgrade then new versions were released.  Mine hasn't and when I contacted Customer Service earlier this week I was told to use the normal upgrade process from the website and it would recognize my subscription and upgrade.  I tried that last night and it kept asking for a charge card.  When I contacted Customer Service last night I was told that subscriptions didn't upgrade and that isn't what I was told when I subscribed.

 

Anyone else out there have a subscription and have it upgrade?  I'm not a real happy camper right now.  I know in a recent video I watched about the Creative Cloud they said that it would upgrade for subscribers.

 

Any help is appreciated.

Susan

 
Replies

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points