Is any one having trouble with there cs6 apps? My illustrator and photoshop crash constantly at random times. I will get on average 5 - 15 crashes an hour on illustrator cs6 (32bit and 64 bit) and a similair amount on photoshop (32bit and 64bit). CS5 works perfectly and I'm super tempted just to sac of cs6, cancel my cloud membership and go right back to cs5. As a full time freelance designer all these issues are playing havoc with my buisness. I've tryed re installing them multiple times to no avail. I will jot my tech specs below to see if you guys can see anything that would cause a problem.
windows 7 64bit service pack 1
core i7 email@example.com
128gb crucial m4 ssd
500gb momentus xt scratch disk
1tb seagate drive for file storage
cintiq 24hd tablet
cs5 master colection trial ( works perfectly)
Cs6 Adobe cloud (crashes all the time)
any help you guys can give me to get this stuff working would be incredibly helpful.
Sorry to hear about your difficulties. I haven't heard many similar reports.
Might try installing the latest Cintiq drivers and maybe even test running with them uninstalled completely.
What other troubleshooting have you tried other than reinstalling? Do you get any kind of error when it crashes? Have you tested in a new user or with limited startup items running at boot? Do you have anti-virus software running at the same time when the crashes occur? Do the crashes seem related to any specific process? How long do you typically test in the Master Collection CS5, was that installed after CS6?
Have you tried working with a technical support for assistance with the issue?
Your system looks more than ample to run the software.
I'm experiencing the same problem (constant crashes when trying to open a file), but on a MacBook Pro max config with OSX 10.8.3.
Tried to uninstall and reinstall Illustrator from Creative Cloud, but the problem persists. In addition, I can't zoom in with keyboard shotrcut (cmd+) after reinstalling. could anybody help me please?
I have just recently started using Illustrator (I usually just use photoshop) and I am experiencing a LOT of crashing.. ctrl+z will crash it everytime but that isn't the only reason it will crash.. Please help. I am subscribed and using the latest illustrator (CS6). I believe my computer should be able to handle the program.
I use photshop CS6 with no issues.