Can't get past the login information. I enter my login info and it keeps kicking me back to the download page. Am I missing something? I have not had this kind of trouble in the past.
Could it be a browser plug-in or pop-up blocker that's preventing the download?
Alternativly, you could try using a different browser and see if that helps.
The Lightroom Trial is a simple download thats managed by the browser. What Browser/OS are you using?
I am using Firefox and Windows 7. I disabled the firewall and virus scan and also allowed pop ups for adobe. I did not try a different though. I guess I could give that a try. Thanks for your reply.
Sent from my iPhone
Are you able to Sign-in to Adobe.com.On any page, not just the download page. If yes, then let's do the following:
1. Sign-in to LightRoom downloads page.
If you're unable to Sign-in, then the issue is probably not with LR but your Adobe account. Let us know if this works.
Yes, I am able to sign in just not on the download page. I have to assume there is something wrong with my account, as you said. I have spent way too much time trying to figure this out. I purchased the product from another source. Meanwhile, what can we do to fix my account?
Laura J. Smith
For account related inquiries you will want to contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Which web browsers did you try utilizing to initiate the download of Photoshop Lightroom?