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Is this an email scam?

Jul 30, 2012 7:24 PM

I have had an Adobe online account for some time (a couple of years). I logged in today to download some brushes and then got an email about 1 minute later saying:


"Dear [my name],

You recently created an AdobeID. Your AdobeID is [my email]
To confirm your email address, please click this link: l=[my email] &client_id=exchange1&locale=en&key=KZDY81Z80ZKV3120RVVDEBRSTC

Please note:
If you cannot access this link, copy and paste the entire URL into your browser.

The Adobe Team

Copyright 2011 Adobe Systems Incorporated. All rights reserved. 345 Park Avenue, San Jose, CA 95110 USA"


Name and email removed with square brackets surrounding what I've deleted.


Since I created my address years ago why would I be sent this email now? And clearly since I am logged in posting this, I don't need to varify anything. Has someone/something hacked Adobe servers? Of is this just an error on Adobe's part?



  • Currently Being Moderated
    Jul 31, 2012 8:23 AM   in reply to Aussie_leah

    Hi, Aussie_Leah,

    We'll follow up with our Customer Service team to confirm that it's from us.

    Thanks for letting us know about this!



    Adobe Community Help & Learning team

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  • Currently Being Moderated
    Aug 3, 2012 4:34 PM   in reply to Kirsti Aho

    I spoke with a customer service team member.  He confirmed that this is a valid email from Adobe.  We send such messages when there is an update to an Adobe ID.

    Here’s what we think has happened:

    From your description it sounds like your original Adobe ID did not match the new required format (an email address).   You may have recently logged into and been asked to change your Adobe ID to email address.  After you changed it,  Adobe would send this email message to verify the ID change.

    I’m going to send you a private email asking for your Adobe ID, so we can check to make sure this has happened.



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