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Illustrator crashes when trying to export to png

Jul 31, 2012 11:36 AM

Tags: #illustrator #error #mac #osx #crash #png #cs6 #not_responding #export_to_png

My issue is pretty straightforward, I cannot export to PNG unless I trash the Illustrator preferences (located in: user/Library/Preferences/Adobe Illustrator CS6 Settings/en_US/) BEFORE I start Illustrator. As soon as I close Illustrator, I must delete those preferences again the next time I start up the program or I won't be able to export a file.

 

- I recently upgraded to Mountain Lion, but I was having the same issues in Lion

- I have uninstalled the whole CS6 Creative Suite and reinstalled (literally deleting every single Adobe file in the Library folder) still the same issue

- It seems to only be PNG files that I can't export to. If I try and make it a JPG it will export (I do commonly need to export with transparency so JPGs won't work for many things I need to export)

 

I can't think of anything else to do. Thoughts?

 
Replies
  • Currently Being Moderated
    Jul 31, 2012 11:50 AM   in reply to dim7chord

    Check the permissions on the Preferences/Adobe Illustrator CS6 Settings folder as well as the Library/Application Support/Adobe/Adobe Illustrator CS6/en_US. Make sure that you have Read/Write for all the items within those folders.

     
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  • Currently Being Moderated
    Jul 31, 2012 12:03 PM   in reply to dim7chord

    For just you or for Everyone?

     

    Also does it do the same if you use Save For Web&Devices?

     
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  • Currently Being Moderated
    Jul 31, 2012 12:07 PM   in reply to dim7chord

    dim7chord wrote:

     

    .....literally deleting every single Adobe file in the Library folder......

     

    So you did that manually?

     

    Did you simply run the unistaller? There are files you may have missed manually.

     
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  • Currently Being Moderated
    Jul 31, 2012 12:20 PM   in reply to dim7chord

    If you boot to Safe Mode (hold down the Shift key while booting the machine), can you export then?

     
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  • Currently Being Moderated
    Jul 31, 2012 12:28 PM   in reply to dim7chord

    dim7chord,

     

    While you are in the scathing mood, you may try using the Cleaner Tool between uninstalling and reinstalling.

     

    http://www.adobe.com/support/contact/cscleanertool.html

     

    That should be the safe and simple way.

     

    I wonder whether this could be one of the cases of disturbance from other applications. If so, (some of) the usual suspects are:

     

    Quicktime/iTunes,

    Quicken (Widget),

    Entourage,

    Google Earth,

    Zune,

    Some Firefox Add-ons,

    Spotlight (shortcuts),

    Fetch,

    Hulu,

    Cocktail,

    Cinch,

    RightZoom,

    Synergy,

    FontExplorer.

     
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  • Currently Being Moderated
    Aug 8, 2012 10:39 AM   in reply to dim7chord

    I've been having this exact same problem with CS5 on Mountain Lion. Anything that rasterizes the artwork causes it to hang. Export (PNG), Save for Web, Filters like Drop Shadow or Gaussian Blur (even when just checking the preview box).

     

    If I delete the preferences it works fine for one run of the app, then it happens again.

     

    Temporary Fix (kinda lame)

     

    1. Edit the contents of the Preferences File in a text editor and remove everything (0 bytes, blank file).

    2. Open the Info box and lock the file.

     

    http://dl.dropbox.com/u/2176334/Screenshots/qyvd-4mvl36l.png

    Your preferences will stop saving, and the issue will go away, but now non of your preferences will save, you'll be reset every time you open the app.

     

    I will continue to diagnose and see if I can narrow down the area of the config that is breaking things.

     

    I would love a solution for this.

     

    Message was edited by: VACUBOMB

     
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  • Currently Being Moderated
    Aug 7, 2012 4:07 PM   in reply to dim7chord

    dim7chord wrote:

     

    "That was what I did to hopefully fix the issue. "

    Did you fix it?

     
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  • Currently Being Moderated
    Aug 15, 2012 8:21 AM   in reply to VACUBOMB

    I would also suggest testing to see if the behavior occurs when logged in as a different newly created user with administrative rights. Issue could be related to permissions beyond just the preferences file.

     

    Here are instructions if needed

    10.6 http://support.apple.com/kb/PH6651

    10.7 http://support.apple.com/kb/PH4600

    10.8 http://support.apple.com/kb/PH11468

     

     

    -Dave

     
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  • Currently Being Moderated
    May 30, 2013 10:29 AM   in reply to VACUBOMB

    specifically it's the line defining AIResolutionIndependentEffects.cfg

     

    this config must be destroying older macs perhaps.

     

    but this line alone is responsible.

     
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  • Currently Being Moderated
    May 30, 2013 10:55 AM   in reply to drewcovi

    also worth noting there's little point updating the file as it's rewritten on quit. but perhaps you can save preferences and lock them in (excluding the line above) using VACUBOMB's trick

     
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  • Currently Being Moderated
    Jun 15, 2013 6:16 PM   in reply to dim7chord

    Same issue for me. Macbook OS X 10.8.4

     
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  • Currently Being Moderated
    Jul 11, 2013 10:55 PM   in reply to dim7chord

    Hi dim7chord. Did the re-installation of the entire suite work for you?

     
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  • Currently Being Moderated
    Jul 11, 2013 10:57 PM   in reply to VACUBOMB

    VACUBOMB wrote:

     

    I've been having this exact same problem with CS5 on Mountain Lion. Anything that rasterizes the artwork causes it to hang. Export (PNG), Save for Web, Filters like Drop Shadow or Gaussian Blur (even when just checking the preview box).

     

    If I delete the preferences it works fine for one run of the app, then it happens again.

     

    Temporary Fix (kinda lame)

     

    1. Edit the contents of the Preferences File in a text editor and remove everything (0 bytes, blank file).

    2. Open the Info box and lock the file.

     

    http://dl.dropbox.com/u/2176334/Screenshots/qyvd-4mvl36l.png

    Your preferences will stop saving, and the issue will go away, but now non of your preferences will save, you'll be reset every time you open the app.

     

    I will continue to diagnose and see if I can narrow down the area of the config that is breaking things.

     

    I would love a solution for this.

     

    Message was edited by: VACUBOMB

    This solution is for CS5, do you have a solution for CS6?

     
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  • Currently Being Moderated
    Jul 17, 2013 12:36 PM   in reply to nikospappas

    I have the same system. Did you ever solve this problem?

     
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  • Currently Being Moderated
    Aug 27, 2013 11:08 AM   in reply to ceecamp16

    Here is what I did to fix it.

     

    1. Save a copy of the file you working on.
    2. In this new copy, delete all other artboards you don't need and keep only what you want to export.
    3. Also delete any artwork on the stage area (grey background area).
    4. Try exporting.

     

    After performing the above, Illustrator started to work normally.

     

    Hope this Helps

     
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