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"unable to acquire rendered frame" error message with AE CS6 Motion Tracker

Aug 6, 2012 10:22 AM

Hi Everyone,

 

I am having issues with the built in tracking software in After Effects CS6. Everytime I hit "analyze" I receive the error message "unable to acquire rendered frame" or it simply remains at "0% (frame 1 of 70)". Sometimes I get the message "unable to obtain dynamiclink server connection". I've tried different types of footage, re-started, re-installed the software, deleted (emptied) the database and caches, started a fresh composition, and even did a fresh install of OSX but nothing works. Any ideas? I've searched a lot of forums on this and I've seen the problem in similiar situations (same error message with Warp Stabilizer analysis) but nobody seem to have found any resolution.

 

I'm running AfterEffects CS6 on Mac OS 10.8.

Processor  2.93 GHz Quad-Core Intel Xeon

Memory  8 GB 1066 MHz DDR3 ECC

Graphics  ATI Radeon HD 4870 512 MB

 

Downloaded all the latest updates.

Done all the usual emptying of caches, repaired disk permissions, re-installation of software, etc.

 

Any help would be very much appreciated.

 

Thank you.

 
Replies
  • Currently Being Moderated
    Aug 6, 2012 10:25 AM   in reply to Jenz Grove

    What firewall/antivirus software are you using?

     

    After Effects communicates with the background camera tracker process using TCP, and some overly aggressive firewall/antivirus software can block this communication. That may be the problem in your case.

     

    See this document for a closely related issue:

    http://helpx.adobe.com/x-productkb/multi/startup-screen-hangs-premiere -after.html

     
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    Aug 24, 2012 2:59 AM   in reply to Jenz Grove

    I have the same problem as you have.

    Either on my imac, or my latest MB pro retina.

    I have no third party antivirus/firewall installed and I'm stuck with those features. Useless for me...

    Please ADOBE fix that problem asap !!

     
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    Aug 24, 2012 5:53 AM   in reply to jpmichael

    What type of footage? I have a new MacBookPro R  and everything works just fine. Always has. You are probably looking at a problem with a codec or with some other 3rd party software that's fouling things up.

     
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    Aug 24, 2012 9:50 AM   in reply to Rick Gerard

    I finally found out what the problem was. if that can help someone...

    It 's a third party software called "popclip" that was causing problems.

    After killing that process, everything is back on track !!

    So don't launch popclip if you intend to work with AE.

    Alleluiah !!

     
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    May 13, 2013 3:49 PM   in reply to jpmichael

    @jpmichael

     

     

    Dude, seriously, thank you for your post.

    It would've taken me hours to find the culprit!

     
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    May 14, 2013 12:00 AM   in reply to theo_athan

    you're welcome ! I lost two weeks on that one !

     
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    Jul 25, 2013 7:08 PM   in reply to jpmichael

    YES. A thousand upvotes yes. Filing a bug report with Popclip now.

     
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    Aug 24, 2013 1:44 AM   in reply to jpmichael

    I spent the whole day to find the cause of the problem.

    I humbly thank you for your help

    how this software "PopClip" not let work, do not understand

     
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