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Steelwing
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Digitally signed documents causing Acrobat 9.3.1 to crash

Aug 1, 2012 12:55 PM

Tags: #digital #signature #digital_signature #acrobat_pro_9 #digital_id #digital_certificate

Multiple users at my office are experiencing problems with digitally-signed PDFs.  As soon as anyone tries to open the PDFs that have been signed, Acrobat crashes.  We're using Acrobat 9.3.1 (32-bit) on 64-bit Windows 7.  Reinstalling Acrobat has not helped.  Adobe Reader 10 can open the documents successfully.  I can duplicate the problem on any machine.

 
Replies
  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Aug 2, 2012 1:37 PM   in reply to Steelwing

    Please try updating at least one of your machines to Acrobat 9.5.1 and see if the issue persists. 

     

    Also, is Reader 10 installed on the same machine as one of these 9.3.1 installations?  This configuration is not recommended at all.

     

    -David

     
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