Hello Please Help,
Prayer: May the Adobe gods be kind to us all! Please help me master adobe, please help me.
My adobe Premiere Elements 10 is crashing too often! (Long email sorry)
This seems to happen on my machine when I'm working on larger projects, not so much smaller ones.
I get a window named: Adobe Premiere Elements.exe - Application Error
The contents will say something like: The instruction at "0x20481692" referenced memory at "0x00000004". The memory could not be "read". Click on OK to terminate the program.
I examine the event viewer and found many of the following errors:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Time: 2:54:07 PM
Faulting application adobe premiere elements.exe, version 10.0.0.0, faulting module mc_bc_dec_avc.dll, version 184.108.40.206657, fault address 0x0021b25a.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 61 64 6f ure ado
0018: 62 65 20 70 72 65 6d 69 be premi
0020: 65 72 65 20 65 6c 65 6d ere elem
0028: 65 6e 74 73 2e 65 78 65 ents.exe
0030: 20 31 30 2e 30 2e 30 2e 10.0.0.
0038: 30 20 69 6e 20 6d 63 5f 0 in mc_
0040: 62 63 5f 64 65 63 5f 61 bc_dec_a
0048: 76 63 2e 64 6c 6c 20 38 vc.dll 8
0050: 2e 35 2e 30 2e 35 33 36 .5.0.536
0058: 35 37 20 61 74 20 6f 66 57 at of
0060: 66 73 65 74 20 30 30 32 fset 002
0068: 31 62 32 35 61 0d 0a 1b25a..
I looked up this mc_bc_dec_avc.dll file and it is related to a CODEC from a copy called MainConcept. There does not appear to be an update to this codec from the vendor.
Lots of Hard disk free
Have reinstalled the software. Version 10
There does not appear to be any updates avaiable for the software.
The codec resides in an adobe folder on the machine. Had a look with GSPOT it didn't seem to indicate any trouble.
There does not appear to be any updates at MainConcept.
With Premiere, the installer for the program will install several Adobe MainConcept CODEC's, into the system. Premiere does not use any CODEC's, that are not properly installed into the OS. Not familiar with the one that you mention.
When there are memory address errors, a very likely cause is that some other program, or process is going rogue. It is either not reporting its memory addresses accurately to the OS, or is telling the OS that it has released memory addresses, when it has not,
Check MSCONFIG, to see what programs, or processes are being loaded at Startup, or with Services. How many are necessary?
This article goes into more detail: http://forums.adobe.com/thread/483270?tstart=30
I will try to eliminate applications in msconfig that are not required. (This is a corp machine so.. no virus scan!.. I dunno)
I wouldn't describe this machine as loaded with apps.
Did a tune-up already, xp set to best peformance for video and turned the indexing service off as well.
Also moving the current project video files off of network to local HD.
Set paging file to O/S managed.
Will report back.
Moving the files from the network to an internal, local HDD will definitely help things, though perhaps not your crashing issues. PrE (and even PrPro) are not designed for a networked environment, though with some configurations, they do work - with some caveats.
Good luck, and even on a well-maintained corp. machine, it can be amazing how much "stuff" can acculmulate over time. If the system was built by a company, such as HP, Dell, etc., then it likely came loaded with that "stuff." Many IT departments do not bother with a good cleanup, as general office machines are seldom taxed that much - when one starts doing 3D, or Video, things are different, but few IT folk really know about those types of programs, as most of their tasks involve machines that just do some e-mail, browsing, word processing and maybe a spreadheet, or two. The few that do graphics work, are sort of "step-children," and seldom understood.
Also, in that second article, there is a link to "Finding Clues," and you might read over that. Event Viewer can be very useful in providing clues on what is going wrong, or at least going on, when a program, or system crashes. Look in both the Applications and System tabs. If you have any error, or warning messages, and if any have links, DO follow those links, and keep your fingers X'ed - the answer might well be revealed there.
Good luck, and lets hope that the memory address issue stems from some program, or process, that is unnecessary.
Here is what I have to report.
The 1st machine blew up. It was replaced with a fresh machine - Same Specs. XP32bit, 4Gb memory.
I tuned the machine as best I could
-Using MSConfig - Eleminated half of the programs (Best I can do).
-Set page file for system managed
-Disabled indexing service & Defragged.
-Set system for best performance.
-Files are now kept locally for development.
Camera used is Insigna HD NSdv720p (recording at best quality) makes avi files.
When the movies are dragged into the project folder I get a msg "Adobe premiere elements is running very low on system resources. Please save and proceed with caution."
We continue working and the computer will crash... Referencing the SAME MC_BC_DEC_AVI.DLL file.
SO! Cut out 2/3+ of the project movies... (There was about 30 or so in - Small clips)
As before when rendering the program locks up... Hmph!
On the same computer we don't see problems with MS Movie maker..........
Going to try the same process but dropping from 720p to SD-Wide video recordings. (This doesn't make us happy.)
>makes avi files
What is inside those AVI files?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
If the contents are H.264, they will NOT work inside an AVI wrapper http://forums.adobe.com/thread/854115
Will convert files to mp4 and report back.
Below is the report from gspot
Europe, Middle East and Africa