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Acrobat Standard 6.0.1 not opening

Aug 2, 2012 5:24 AM

Acrobat Standard 6.0.1 not opening.  Will open if I hold down the shift key but can't open documents or do anything.  Urgent fix required, business  depends on it!  Have uninstalled, reinstalled etc. Error messge is: AppName: acrobat.exe                AppVer: 6.0.1.1091         ModName: unknown

361 Views   4 Replies   Latest reply: TracyOffice, Aug 3, 2012 7:26 AM
 
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  • Dave Merchant
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    1. Dave Merchant,
    Aug 3, 2012 12:31 AM   in reply to TracyOffice
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    Acrobat 6 is very old software and is no longer supported by Adobe. Without knowing details of your operating system there's nothing more we can do to help.

     
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  • TracyOffice
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    2. TracyOffice,
    Aug 3, 2012 2:02 AM   in reply to Dave Merchant
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    ops logo sml

     

    Thanks Dave

     

     

     

    I am running Windows XP. Since posting this I have tried other steps, including a system restore and got to the point where I could not uninstall Acrobat.  I contacted Adobe Support who provided me with a link to ‘clean’ the system of Acrobat.  This has not worked (new error message: "Internal error 2753 dist_acrodist.exe") and I have also tried the steps on the following link, (http://helpx.adobe.com/acrobat/kb/error-internal-error-2753-dist.html) but it will not let me delete the Acrobat folder.

     

    The software may be old but we have been running it fine until now.

     

     

     

     

     

    Best regards

     

     

     

    Tracy Office

     

    Business Manager

     

    Offshore Pipeline Solutions Ltd

     

    22 Osborne Road

     

    Jesmond        

     

    Newcastle upon Tyne

     

    NE2 2AD

     

    T: +44 (0) 191 212 22 62

     

    F: +44 (0) 191 212 22 63

     

    www.offshorepipe.com

     
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  • Bill@VT
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    3. Bill@VT,
    Aug 3, 2012 5:47 AM   in reply to TracyOffice
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    Steps:

    1. Go to Control Panel>Add Remove programs and run a repair on Acrobat.

    2. Assuming you can now open Acrobat, go to help>updates and see if the updates work. If not, then go to http://www.adobe.com/support/downloads/product.jsp?product=1&platform= Windows and download the updates. Install them in order (generally they are not cummulative and have to be installed in order. The download and updates may resolve the problem even if (1) does not do the job.

    3. If all else fails, then uninstall Acrobat (Of course, I am assuming you still have the CDs), remove the Acrobat folder completely, run a registry cleaner (there is one for later versions of Acrobat, not sure for AA6), and reinstall.

     
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  • TracyOffice
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    4. TracyOffice,
    Aug 3, 2012 7:26 AM   in reply to Bill@VT
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    Thanks Bill.  I have tried all of these steps.  See above posting. I am getting nowhere slowly!

     
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