Adobe Community: Cloud apps installation

Currently Being Moderated

1. David__B,

Aug 3, 2012 11:40 AM in reply to mcnallyj

Report

Hi McNallyJ,

Is your primary computer a different OS than your backup computer? When you say files do you mean the actual applications? The difference might be because your backup computer is Windows XP or a 32-bit operating system, which you can't install some of the programs on like After Effects and Premiere Pro because they require a 64-bit OS.

I'm just guessing, that sound like it might be what's going on?

-Dave

|

Mark as:

Currently Being Moderated

2. John Waller,

Aug 3, 2012 11:58 AM in reply to David__B

Report

David__B wrote:

Hi McNallyJ,

Is your primary computer a different OS than your backup computer? When you say files do you mean the actual applications? The difference might be because your backup computer is Windows XP or a 32-bit operating system, which you can't install some of the programs on like After Effects and Premiere Pro because they require a 64-bit OS.

I really wish Adobe would make this far more obvious to avoid confusing end users,

A simple note in the Creative Cloud web page after login would be handy.

|

Mark as:

Currently Being Moderated

3. David__B,

Aug 3, 2012 12:05 PM in reply to John Waller

Report

I completely agree John. I'll pass the feedback on to the apps page designers.

|

Mark as:

Currently Being Moderated

4. mcnallyj,

Aug 3, 2012 12:11 PM in reply to David__B

Report

Yes, I mean the apps themselves. There is a counter on the left indicating how many apps files are available for download. My backup shows fewer but both are Mac OS 10.6.8

|

Mark as:

Currently Being Moderated

5. David__B,

Aug 3, 2012 1:37 PM in reply to mcnallyj

Report

Might load up Adobe Application Manager (can launch from the alias in Applications) on the backup mac and post here the 4 which are missing.

|

Mark as:

Currently Being Moderated

6. mcnallyj,

Aug 3, 2012 11:38 PM in reply to David__B

Report

Here is a screen shot of the 13 that I have available.

|

Mark as:

Currently Being Moderated

7. John Waller,

Aug 4, 2012 2:14 AM in reply to mcnallyj

Report

No screenshot came through.

Try uploading the screenshot using the camera icon in the forum posting toolbar (which appears when you reply to a post)

|

Mark as:

Currently Being Moderated

8. mcnallyj,

Aug 4, 2012 8:04 AM in reply to mcnallyj

Report

I'll try this again!

|

Mark as:

Currently Being Moderated

9. David__B,

Aug 4, 2012 11:16 AM in reply to mcnallyj

Report

Well it looks like it is the 64-bit apps, does the backup Mac meet these requirements?

Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7
4GB of RAM (8GB recommended)
4GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
Additional disk space for disk cache (10GB recommended)
1280x900 display
OpenGL 2.0–capable system
DVD-ROM drive for installation from DVD media
QuickTime 7.6.6 software required for QuickTime features
Optional: Adobe-certified GPU card for GPU-accelerated ray-traced 3D renderer*
This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.

Taken from:

http://www.adobe.com/products/aftereffects/tech-specs.html

|

Mark as:

Currently Being Moderated

10. mcnallyj,

Aug 4, 2012 7:28 PM in reply to David__B

Report

Okay, thanks for that information. The backup computer does have an older processor that is the source of the problem.

|

Mark as:

Adobe Creative Cloud

Cloud apps installation

Aug 3, 2012 7:25 AM

More Like This

Bookmarked By (0)

Answers + Points = Status