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chris in pa
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I have Adobe Reader X installed, but no pdf's will open.

Aug 3, 2012 12:47 PM

Tags: #problem #reader

The problem seemed to start after installing the app needed to watch the Olympics.  That app was uninstalled.  Uninstalling & reinstalling Reader does not seem to help.  Any suggestions?  I get no error.  Reader simply does not respond at all.

823 Views   6 Replies   Latest reply: chris in pa, Aug 6, 2012 4:21 AM
 
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  • Pat Willener
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    1. Pat Willener,
    Aug 3, 2012 10:16 PM   in reply to chris in pa
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    What is your operating system & version?

     

    What is your Reader version?

     

    I do not quite get the "watch the Olympics" part; do you mean Flash Player?

     
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  • chris in pa
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    2. chris in pa,
    Aug 4, 2012 6:11 AM   in reply to Pat Willener
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    We have Windows XP version 2002 sp3.  The Reader version is 10.1.3.  I think it was a new version of Flash Player that was needed to watch the Olympics.  My husband had done that part, so I'm not sure what he did.  Now I'm supposed to fix it ; )  Currently, the recorded video works, but the live stuff does not.  It all works fine on my laptop, so it's not our access.  He had the live video working, but then he realized he had lost access to pdf's.  He uninstalled the new stuff he had installed.  Tried reinstalling Reader and Flash Player.  Flash Player is good now except for the live Olympics, which we can live without.  However, we do need to be able to open pdf's.

     
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  • Pat Willener
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    3. Pat Willener,
    Aug 4, 2012 8:22 PM   in reply to chris in pa
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    I do not quite understand the connection between Flash Player and Adobe Reader; they are entirely different programs.

     

    Questions:

     

    When the answer of any of these questions is no, then please explain what exactly happens instead?

     

    P.S. if you have problems with online PDFs, what is the web browser you use?

     
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  • chris in pa
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    4. chris in pa,
    Aug 5, 2012 7:02 AM   in reply to Pat Willener
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    No pdf opens.  I cannot open Adobe Reader directly.  I cannot open a pdf on my local disk.  I cannot open a pdf in an oline doc.  Both Adobe reader and a local pdf simply do nothing when I click on them.  An online pdf gives me this error in IE:

     

     

    But they open ok in Chrome.

     
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  • Pat Willener
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    5. Pat Willener,
    Aug 5, 2012 10:10 PM   in reply to chris in pa
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    After you try opening Adobe Reader, can you open Task Manager (tab Processes) and see if there are any AcroRd32.exe processes running?

     

    If there are multiple, kill them all, then try to open Reader again.

     
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  • chris in pa
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    6. chris in pa,
    Aug 6, 2012 4:21 AM   in reply to Pat Willener
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    I see no AcroRD32,exe processes in Task Manager or anythng else that looks like it might be adobe.

     
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