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lucasaflint
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Have Serial Number, Says Invalid

Aug 3, 2012 8:01 PM

So I went through the process to get the serial number for the CS6 Suite, but when I enter it to extend the license, it says that it's invalid. What do I need to do?

 
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  • Currently Being Moderated
    Aug 4, 2012 1:07 PM   in reply to lucasaflint

    Did you obtain the serial number from Adobe?  Which operating system are you using?  Do you have any other Adobe software installed?  Are you able to register the serial number successfully on Adobe.com?

     
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  • Currently Being Moderated
    Aug 5, 2012 12:54 PM   in reply to lucasaflint

    The serial number is tied to which operating system you are using.  I would recommend either contacting your University to obtain the correct platform or complete a platform swap request.  You can find details on how to accomplish this at Order product | Platform, language swap - http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platfo rm-language-swap.html.

     
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