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SmartGuyUS
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Upgrade to a paid Adobe Creative Cloud Membership when trying to go live

Aug 7, 2012 1:31 PM

I am trying to push a site live and I am being asked to: "upgrade to a paid Adobe Creative Cloud Membership" (Of course I already have one..)

 

What the hey??? Any ideas anyone?

 

-Mark

516 Views   8 Replies   Latest reply: SmartGuyUS, Aug 10, 2012 10:21 AM
 
Replies
  • Sidney Mitchell
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    1. Sidney Mitchell,
    Aug 7, 2012 3:59 PM   in reply to SmartGuyUS
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    Hi Mark,

     

    It could be that you are trying to upgrade the partner site and not one of your 5 free sites given along with your CC subscription. 

     

    Please review the steps needed to create and active your free sites.

     

    So, how do I host these Business Catalyst websites?

         The process has 3 steps:

    • Build a temporary website with Muse or Dreamweaver. The temporary sites will all be already built under the webBasics plan.
    • You will receive an email with the credentials of your website and how to access the Administration Area of your website. You can also access the Administration area of your website from Muse or Dreamweaver.
    • In the Administration area of your website just click “Push Site Live” and the site will change the status from temporary to live.

     

    http://forums.adobe.com/docs/DOC-2152

     

    If still stuck please reach out to our accounts team and provide the site url and adobe ID so we can help sort this out.

     

    - http://businesscatalyst.com/contact

     

    Kind regards,

    -Sidney

     
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  • SmartGuyUS
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    2. SmartGuyUS,
    Aug 8, 2012 10:19 AM   in reply to Sidney Mitchell
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    The three steps you outlined is EXACTLY (to the letter) what I did. I get

    the error when I try to push the site live. Should I delete the site ad try

    to create one again from scratch??

     

    --

     

    Best regards,

    *Mark Bolden

     
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  • Sidney Mitchell
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    3. Sidney Mitchell,
    Aug 8, 2012 10:22 AM   in reply to SmartGuyUS
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    No do not delete the site instead provide the site that you are trying to push live.  I'm thinking you might be trying to push your partner site similar to this client's issue below which cannot be made live.  Only sites created within Muse or DW which as part of your cloud membership you'll have 5 free sites.

     

    http://forums.adobe.com/message/4605881

     

    However provide the site URL and we'll confirm.

     

    Kind regards,

    -Sidney

     
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  • SmartGuyUS
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    4. SmartGuyUS,
    Aug 8, 2012 10:29 AM   in reply to Sidney Mitchell
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    Sure..

     

    I normally worked with other hosting companies (net sol, godaddy, bluehost,

    etc..) so I wanted to see what bus catalyst had. I created a test site in

    dreamweaver and everything sync'd fine. when I tried to push live it told

    me that I needed a cloud subscription. (see info below..)

     

     

    Dear Mark,

     

    This email contains all the information you need to access your site.

    Please keep it in a safe place and refer to it as required.

     

    ==========================

    Getting Started

    ==========================

     

    To preview your site, visit: http://markbolden.businesscatalyst.com

     

    To administer your site, visit: http://markbolden.businesscatalyst.com/Admin

     

    ==========================

    Your Login Details

    ==========================

     

    Username: mark@smartguy.us

     

    Password: Not included for security purposes.

     

    Forgotten your password? Go to:

    http://markbolden.businesscatalyst.com/admin/Index.aspx?A=ResetPasswor d to

    reset it

     

    ==========================

    FTP Details

    ==========================

     

    Host: markbolden.businesscatalyst.com

     

    Username: markbolden.businesscatalyst.com/mark@smartguy.us (your FTP

    username is the host prepended to your username)

     

    Password: Not included for security purposes.

     

     

    Privacy - We are committed to protecting your privacy. You have received

    this email because you are a registered user of the system. If you wish to

    stop receiving this email please contact your system administrator.

     
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  • Sidney Mitchell
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    5. Sidney Mitchell,
    Aug 8, 2012 10:39 AM   in reply to SmartGuyUS
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    Thanks Mark for the details. 

     

    I've passed this onto our accounts team to confirm your CCM subscription.  They'll respond and advise further ASAP. 

     

    Thanks again for your patience.

    -Sidney

     
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  • CazF
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    6. CazF,
    Aug 8, 2012 9:05 PM   in reply to SmartGuyUS
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    Hi Mark, I am in the BC accounts team.  I can see that the site (name: Mark Bolden / id # 479076 / sub-domain URL: http://markbolden.businesscatalyst.com/) you are trying to push live is a BC site which is within a Free BC Partner Portal you have setup.  The Partner Portal does not show a Creative Cloud Membership linked to it.

     

    The details of your Partner Portal are showing as, name: Bolden / PP ID # 179788 / membership: Free / user: mark@smartguy.us.

     

    Therefore, to push this site live, you would need to do it from your BC Partner Portal, by logging into: http://www.businesscatalyst.com/Admin/Index.aspx?to=PartnerPortal - with your user: mark@smartguy.us & going to the Clients tab > then upgrading the site from Trial to Live.

     

    If you are trying to use your CCM I will need to ask for assistance from someone in that team but at the moment as I mentioned above, there is no link between your PP & a CCM.

     

    I hope this helps.  Let me know.

    Thanks.

    Cheers,

    - Carolyn -

    BC Accounts Team

     
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  • Sidney Mitchell
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    7. Sidney Mitchell,
    Aug 10, 2012 10:02 AM   in reply to CazF
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    Hi Mark,

     

    This issue should now be resolve and able to add your domain and go live as required for the site. 

     

    Our apologies for this.

    -Sidney

     
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  • SmartGuyUS
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    8. SmartGuyUS,
    Aug 10, 2012 10:21 AM   in reply to Sidney Mitchell
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    Thank you so much!

     
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