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Upgrade to a paid Adobe Creative Cloud Membership when trying to go live

Aug 7, 2012 1:31 PM

I am trying to push a site live and I am being asked to: "upgrade to a paid Adobe Creative Cloud Membership" (Of course I already have one..)

 

What the hey??? Any ideas anyone?

 

-Mark

 
Replies
  • Currently Being Moderated
    Aug 7, 2012 3:59 PM   in reply to Mark Bolden

    Hi Mark,

     

    It could be that you are trying to upgrade the partner site and not one of your 5 free sites given along with your CC subscription. 

     

    Please review the steps needed to create and active your free sites.

     

    So, how do I host these Business Catalyst websites?

         The process has 3 steps:

    • Build a temporary website with Muse or Dreamweaver. The temporary sites will all be already built under the webBasics plan.
    • You will receive an email with the credentials of your website and how to access the Administration Area of your website. You can also access the Administration area of your website from Muse or Dreamweaver.
    • In the Administration area of your website just click “Push Site Live” and the site will change the status from temporary to live.

     

    http://forums.adobe.com/docs/DOC-2152

     

    If still stuck please reach out to our accounts team and provide the site url and adobe ID so we can help sort this out.

     

    - http://businesscatalyst.com/contact

     

    Kind regards,

    -Sidney

     
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    Mark as:
  • Currently Being Moderated
    Aug 8, 2012 10:22 AM   in reply to Mark Bolden

    No do not delete the site instead provide the site that you are trying to push live.  I'm thinking you might be trying to push your partner site similar to this client's issue below which cannot be made live.  Only sites created within Muse or DW which as part of your cloud membership you'll have 5 free sites.

     

    http://forums.adobe.com/message/4605881

     

    However provide the site URL and we'll confirm.

     

    Kind regards,

    -Sidney

     
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    Mark as:
  • Currently Being Moderated
    Aug 8, 2012 10:39 AM   in reply to Mark Bolden

    Thanks Mark for the details. 

     

    I've passed this onto our accounts team to confirm your CCM subscription.  They'll respond and advise further ASAP. 

     

    Thanks again for your patience.

    -Sidney

     
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    Mark as:
  • Currently Being Moderated
    Aug 8, 2012 9:05 PM   in reply to Mark Bolden

    Hi Mark, I am in the BC accounts team.  I can see that the site (name: Mark Bolden / id # 479076 / sub-domain URL: http://markbolden.businesscatalyst.com/) you are trying to push live is a BC site which is within a Free BC Partner Portal you have setup.  The Partner Portal does not show a Creative Cloud Membership linked to it.

     

    The details of your Partner Portal are showing as, name: Bolden / PP ID # 179788 / membership: Free / user: mark@smartguy.us.

     

    Therefore, to push this site live, you would need to do it from your BC Partner Portal, by logging into: http://www.businesscatalyst.com/Admin/Index.aspx?to=PartnerPortal - with your user: mark@smartguy.us & going to the Clients tab > then upgrading the site from Trial to Live.

     

    If you are trying to use your CCM I will need to ask for assistance from someone in that team but at the moment as I mentioned above, there is no link between your PP & a CCM.

     

    I hope this helps.  Let me know.

    Thanks.

    Cheers,

    - Carolyn -

    BC Accounts Team

     
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    Mark as:
  • Currently Being Moderated
    Aug 10, 2012 10:02 AM   in reply to CazF

    Hi Mark,

     

    This issue should now be resolve and able to add your domain and go live as required for the site. 

     

    Our apologies for this.

    -Sidney

     
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    Mark as:

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