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Aiman Said
Currently Being Moderated

strange email from Adobe - DPS Single edition

Aug 7, 2012 3:13 PM

Tags: #dps

I recieved the following strange message from Adobe :

 

"

You have used all the .folio downloads purchased as part of your Digital Publishing account. It is important that you purchase another .folio download bundle immediately to ensure no disruption in fulfillment of your content."

 

This regarding my purchase of  single edition license few months ago. is there a limit on the number of downloads of a single edition license ?

 
Replies
  • Currently Being Moderated
    Aug 7, 2012 3:45 PM   in reply to Aiman Said

    I just got one of those too.  I was in the beta program, but since rolled out, have only purchased Single Edition, which does not use Adobe's fulfillment servers.  Is this relating tot he old beta folio?  If so, it's not even available for anyone to download? 

     

    Is this an email sent in error?

     
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  • Bob Bringhurst
    4,641 posts
    May 29, 2007
    Currently Being Moderated
    Aug 7, 2012 4:15 PM   in reply to Aiman Said

    If you're a Single Edition customer, you don't have to pay download fees. This email is an error. We'll try to see why that happened.

     
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  • Currently Being Moderated
    Aug 7, 2012 7:19 PM   in reply to Aiman Said

    I got one of these as well. Single Edition user here.

     
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  • Currently Being Moderated
    Aug 7, 2012 9:11 PM   in reply to Aiman Said

    I Just got the email too , and i purchased Single Edition.

     
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  • Bob Bringhurst
    4,641 posts
    May 29, 2007
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    Aug 7, 2012 9:15 PM   in reply to xfilexfile

    Those messages to Single Edition customers were sent by mistake. Sorry about the inconvenience.

     
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  • acluk
    15 posts
    Jan 23, 2011
    Currently Being Moderated
    Aug 7, 2012 9:57 PM   in reply to Bob Bringhurst

    Pleased to hear it - my immediate thought was to dump DPS!

     
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  • Currently Being Moderated
    Aug 8, 2012 8:45 AM   in reply to acluk

    Same, I got the email yesterday and purchased Single Edition too.

     
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  • Bob Bringhurst
    4,641 posts
    May 29, 2007
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    Aug 8, 2012 8:56 AM   in reply to Isabel Work

    Please ignore that message. It was sent erroneously. Sorry about the confusion.

     
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  • Currently Being Moderated
    Aug 8, 2012 9:55 AM   in reply to Bob Bringhurst

    I have the same email! I have a monthly PROFESSIONAL DPS suscription but  just have used single edition in the viewer biulder!!!!! What hapennsss???? I have never used my folio downloads. Actually yesterday before DPS becomes on mantainance y see all my folio downloads avilable, two hours latter i got this email and all my folio downolads were on 0!!!!  This is a joke??? It's impossible!

     

    Please help!

     
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  • Currently Being Moderated
    Aug 9, 2012 1:49 AM   in reply to Aiman Said

    I had to check this forum to find out that the email was sent erroneously. No follow up mail from Adobe that it was a mistake...

     
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  • Bob Bringhurst
    4,641 posts
    May 29, 2007
    Currently Being Moderated
    Aug 9, 2012 11:50 AM   in reply to daniel.benjamins

    An Adobe representative is gathering a list of customers to whom the message was mistakenly sent. At that point, he'll send a follow-up message.

     
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  • Currently Being Moderated
    Aug 13, 2012 7:07 PM   in reply to Bob Bringhurst

    Hi, no one has follow up whit this issue yet. I'm really worry cause i have an ALERT on my dashboard telling me that my account is restricted for publishing. I really thing you are kiding me! I'm paying for this service!!!!! i need an answer!

     
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  • Currently Being Moderated
    Aug 13, 2012 10:16 PM   in reply to Jairdom

    There was a Bug which was the cause for these emails, we have published a Public facing Document regarding this issue:

     

    http://helpx.adobe.com/digital-publishing-suite/kb/dps-se-downloads-us ed.html

     
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  • Currently Being Moderated
    Aug 14, 2012 3:25 PM   in reply to Himanshu Singh

    Ok, but i'm a Professional Customer, and i just have published ONE app as a SINGLE FOLIO. It's somme one that could help me via email?  Thanks!

     
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  • Currently Being Moderated
    Aug 20, 2012 2:03 PM   in reply to Jairdom

    someone thereee??

     
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