Skip navigation
deanUK
deanUK Calculating status...
Currently Being Moderated

Reader wont open / run

Aug 8, 2012 2:50 AM

Hi,

 

Yesterday Reader X worked perfectly, but today when I open a PDF the file opens, then freezes aprox 5 seconds after opening. I cannot open Reader via the icons or the exe. If I right click the exe, explorer freezes.

 

I have uninstalled, and reinstalled, and even tried Reader 9, but still the problem continues.

 

The only thing that I have done differently today was attempt to print a PDF, but the toner was too low on my printer, so wouldn't print, and I had to end the task of the Reader to shut it down. Maybe something has corrupt there?

 

I have also used the "Adobe Cleaner" to remove Reader, but it didn't make any difference.

 

 

Any help would be really appreciated. Until then I guess  I'll have to use a 3rd party reader

 

 

Thanks,

 

Dean

398 Views   3 Replies   Latest reply: deanUK, Aug 10, 2012 9:15 AM
 
Replies
  • Pat Willener
    Currently Being Moderated
    1. Pat Willener,
    Aug 8, 2012 3:32 AM   in reply to deanUK
    Report

    Assuming that you are on Windows, can you open Task Manager (tab Processes) and check if one or multiple instances of AcroRd32.exe are running?

     

    Also, while Task Manager is still running, open Reader via desktop icon - does a AcroRd32.exe process appear in the Task Manager?

     
    |
    Mark as:
  • deanUK
    Currently Being Moderated
    2. deanUK,
    Aug 9, 2012 1:58 AM   in reply to Pat Willener
    Report

    Yes there were multiple AcroRd running when it first happened.

     

    Yes, the AcroRd is in the process list, but the memory used is only around 100k, so barely running at all.

     

    Dean

     
    |
    Mark as:
  • deanUK
    Currently Being Moderated
    3. deanUK,
    Aug 10, 2012 9:15 AM   in reply to deanUK
    Report

    Does anyone have any ideas?

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points