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Batmancd
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HELP ID will not run

Aug 8, 2012 10:06 AM

I have the Master Suite and all other programs work just fine. ID will not start, I even un-installed and re-installed.

668 Views   11 Replies   Latest reply: Peter Spier, Aug 14, 2012 2:05 PM
 
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  • Peter Spier
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    1. Peter Spier,
    Aug 8, 2012 1:13 PM   in reply to Batmancd
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    Which version, and what OS?

     

    Waht happens when you try to run ID?

     
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  • Batmancd
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    2. Batmancd,
    Aug 8, 2012 2:12 PM   in reply to Peter Spier
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    Thank you for the reply:

     

    I am running a i7 processor on W7 Pro with Adobe MS CS5

     
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  • Mike Gondek
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    3. Mike Gondek,
    Aug 8, 2012 2:38 PM   in reply to Batmancd
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    Reset your Preferences:

    • (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
    • (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
     
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  • Batmancd
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    4. Batmancd,
    Aug 8, 2012 2:49 PM   in reply to Mike Gondek
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    When I try to start ID it won't open up, I can see it in the task manager but the program does not open.

     
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  • Peter Spier
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    5. Peter Spier,
    Aug 8, 2012 3:13 PM   in reply to Batmancd
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    Did it ever start?

     

    One likely candidate is SING, so take a look at SING Removal

     
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  • Batmancd
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    6. Batmancd,
    Aug 8, 2012 3:54 PM   in reply to Peter Spier
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    Let me try that and see where I end up

     
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  • Batmancd
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    7. Batmancd,
    Aug 9, 2012 7:57 AM   in reply to Peter Spier
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    Good morning all,

     

    Well tried as suggested with SING but sill cannot get it to work...not sure what else to try. Everyother other program in the suite works but not ID...and it just happens to be the one I need today.

     
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  • Peter Spier
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    8. Peter Spier,
    Aug 9, 2012 8:06 AM   in reply to Batmancd
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    You mentioned it is showing in task manager. Is that as a process, or in the Applications tab? Do you see it in the taskbar at all?

     

    Does it run if you create and log into a new user account?

     
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  • Batmancd
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    9. Batmancd,
    Aug 9, 2012 8:49 AM   in reply to Peter Spier
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    Yes it is in the task manager in the process tab not the application tab. There is a hangup somewhere and I can't find it. Again, all other programs in the suite are working fine.

     
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  • Batmancd
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    10. Batmancd,
    Aug 14, 2012 12:30 PM   in reply to Batmancd
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    Hey Peter,

     

    Would you have any other suggestions? Or perhaps someone I could contact to help?

     
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  • Peter Spier
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    11. Peter Spier,
    Aug 14, 2012 2:05 PM   in reply to Batmancd
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    Did you try a new user?

     

    Open as a task, but not running on screen used to be a common symptom of ID waiting for input in a dialog that was not showing. It happened a lot when users were running multiple monitors or flatscreens at lower than maximum resolution. Are you doing anything like that?

     
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