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Help with using Adobe Muse

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Help with activating Muse Trial

Aug 8, 2012 11:39 AM

Tags: #adobe #trial #muse #installation #cloud #creative_cloud

Each time I go to activate my Muse trial, it tells me that an unexpected error ocurred and to please try again later. I have tried 5 times now on different days. Suggestions? (I am getting notices from Adobe saying that I am into my trial time so they seem to think it wasdownlaoded OK)

501 Views 3 Replies Latest reply: Abhishek Maurya, Aug 15, 2012 2:19 PM

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1. RoyaltyTech,

Aug 14, 2012 8:04 PM in reply to rineesuejettem

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So you've already purchased the Subscription for Adobe Muse?

Given the above is correct, a few basic troubleshooting issues would be to close Muse entirely, restart your computer, and verify your Subscription is active by logging into your account at adobe.com (you should have also received verification email through adobe about your Muse activation) and after verfying, launch Muse again. Hope this helps.

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2. rineesuejettem,

Aug 15, 2012 8:38 AM in reply to RoyaltyTech

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No, I downloaded the trial version.

Thanks!

Rinee Merritt
Graphic Designer
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3. Abhishek Maurya,

Aug 15, 2012 2:19 PM in reply to rineesuejettem

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Hi,

Quit Muse and delete the following folders and restart Muse. Let me know how that goes,

Delete the 'AdobeMuse' folder found in
    on Mac: <yourusername>/Library/Preferences
    on Windows XP: <youruser>\Local Settings\
    on Windows 7: <youruser>\AppData\Roaming

The 'OOBE' and 'MBLStore' found in the below locations:
    on Mac: /Users/<yourusername>/Library/Application Support/Adobe
    on Windows XP: Drive:\Documents and Settings\<yourusername>\Local Settings\Application Data\Adobe
    on Windows 7: Drive:\Users\<yourusername>\AppData\Local\Adobe

If that does not fixes the issue please let me know what kind of internet connection you have ? Are you in a corporate environment where most probably a firewall could be blocking Muse from communicating to the activation servers ?

Regards,
Abhishek Maurya

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