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Program freezing during startup

Aug 8, 2012 11:54 AM

Tags: #cs5 #indesign #creative #suite #freeze #crash_on_launch

I have been experiencing issues while attempting to open InDesign files. I have tried opening the program directly and opening specific InDesign files, however - in both instances - the program fails to open and ends up crashing. This issue first started as I was using the program to edit a simple text file. The program froze while I was saving the document and I have been unable to open the program since. Any suggestions on how to fix the problem would be appreciated. Thank you.

  • Currently Being Moderated
    Aug 8, 2012 1:36 PM   in reply to ewrigh13

    Start by locating and renaming or emptying the InDesign Recovery folder in your user profile or user library (you didn't mention your OS). This may be hidden, but should be in the same directory as the InDesign SavedData file, and you'll find the list of locations at Replace Your Preferences


    That should allow you to restart ID, but does not solve the other problem. Let us know the OS, and any error messages you receive, and we may be able to give you some more advice for locating the source of the crash.

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  • Currently Being Moderated
    Aug 8, 2012 3:12 PM   in reply to ewrigh13

    OK. Take a look at SING Removal

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  • Currently Being Moderated
    Aug 8, 2012 4:04 PM   in reply to ewrigh13

    There might be a Dr Watson log that would be helpful....


    Also, create a new user account and log in with that. If ID woeks there, we know the problem is in theuser, if not it's either the application or some other system problem.

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  • Currently Being Moderated
    Sep 14, 2012 2:17 PM   in reply to Peter Spier

    Looks like I'm having the same problem. Ewright13, were you able to resolve the issue?

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