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error: the serial number is not for a qualifying product

New Here ,
Aug 08, 2012 Aug 08, 2012

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I own design standard creative suite 5 , and recently bought CS6 design standard.  I get an error when I try to activate the software that I do not have a qualifying product.  How can that be? I am using the correct serial number.

Thanks,  (I downloaded from web and had the box sent to me.. and trying to activate the downloaded version)

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LEGEND ,
Aug 08, 2012 Aug 08, 2012

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Simply run the installer that comes with the box. If it still doesn't work, get in touch with support.

Mylenium

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