I've got an issue where I've copied an eCommerce website and now the Site Search on the site shows the old catalogs from the old site, even after I've deleted the old products/catalogs and re-indexed the site search.
Any ideas to fix this issue would greatly be appreciated.
yer I did that last week and again today, it seems to only update for new products/catalogs but keeps all of the deleted catalogs.
another example too is if I was to upload a spreedsheet of new products and incorrectly labelled a catalog it would index both catalogs so if I fix the mistake then delete the incorrect catalog the product search still would show this incorrect/deleted catalog. Im guessing that BC would also index both catalogs in the sitemap too.
And what if you have no products left in a catalog therefore disabling that catalog, then that catalog would show in search results too.
Hi Jay Jay,
I have escalated your case to the engineering team for further investigation. Most likely, the search index file is corrupted and will need to be re-created by them. I'll follow up on the ticket as soon as I have more details from their side.
Thanks for your patience and understanding.