I'm running Premiere Pro CS6 on a Win 7 x64 machine with 12GB RAM with an ATI HD 4800 graphics card. When I use hover scrub in the project window the video image goes inverted black and white and upside down! This often leads to the same problem with the display in the program window. Exiting and restarting does the same thing. If I don't use hover scrub I have no problems with the video display and can produce projects without problems.
This also happened with Encore and a photo slideshow but the results were more colourful!
Graphics card drivers are up to date, as are OS patches and Creative Suite patches.
Any ideas? I'm not using any specialised video hardware
Premier Problem (above)
(Encore problem above)
Yes, I have the same problem. Radeon HD 7950 with the latest drivers 8.01.01.1215 on windows 7 all service packs applied. The problem is frequent enough to be totally unproductive but sometimes Premiere keeps running for quite a while.
In my case my system blue screens and I need to boot up and start again. The problem seems to occur due to what is going on in the media library. Scrub never works unless the windows are large enough.
In the above image media is imported but none of it is touched. All looks well.
As soon as I move my mouse over the video the scrubbing starts but it renders weird.
The top right tile is being scrubbed. You can see how the video consists of various tiles that are scrambled. This does not happen when the video window is big enough. In this case the video contains color but sometimes it does not. Crashes happen in both cases very frequently 1 or 2 times per hour and sometimes continuously. I suspect it is a driver issue with ATI. It be the first and last ATI card I ever buy but I am stuck with it. It be nice if I could actually use the software though.
The above example shows scrubbing when the thumbnail is big enough. The Black and White / upside down effect occured with these same files in the same project about 1 hour ago.
In the very same screen shown above the PC blue screened as soon as my mouse moved over the bit you can see of the bottom right thumbnail. Sigh.
In my case it turns out that the hover scrub is causing the crashes and driver crashes leading to the blue screen of death in windows 7. I changed the view in the project window from icon to list view and I have not had any problems since. I hope this might help someone else safe a few hours and lots of stress.
Seems you are having a similar problem to me, except that I don't get BSOD. A simple restart of the applicataion resolves the issue.
I have ditched hover scrub for now so workflow is unaffected.
Just not sure where the problem lies. Will wait for the next Adobe update to come through to see if that solves the problem. I might log a support call with Adobe in the mean time.
BSOD only happens when I run multiple monitors. On a single monitor the application crashes but the graphics driver recovers. I still have to clean out the PP process in the task manager though. Anyway, I don't need the hover scrub for what I am doing so I will survice. I am already happy I can do some work now.
Just out of curiosity, is it only ATI cards involved in this issue? If so, what are your graphics driver's 3D settings? If they're not set to something like, "Let the 3D application decide", try engaging that setting.
NB: I'm an nVidia guy. Regardless, some 3D settings in the driver (both ATI and nVidia) have caused problems with Premiere Pro before. I'm just taking a wild guess at a solution in case this problem is also a result of driver settings, as opposed to the driver itself.
Good point. I checked in my Catalyst Control Center for my Radeon 7950 card. Indeed Video settings had the following turned on:
- Use Automatic deinterlacing
- Enforce Smooth Video Playback
In the 3D settings antialiasing was set to override application settings.
I turned off of them off.
The hover scrub still messes up the video images when I move my mouse over it (See my previous post, second image top right icon) but no crash yet.
In another thread I received the tip that I can turn off hover scrub in the flyout menu. for now I leave it on of course. I keep you posted.
I have had the same problem and can find very little info online about this. (Pretty much this thread)
Sometimes un-rendered areas will be like the second photo from the first poster. (However once they are rendered they return to normal) All inverted looking. Other times the whole Program Monitor is black and white and upside down from the get go. I have to restart to fix these things but no BSOD. The only crashes I seem to see are when I normally close the program, I get a crash report... which is also odd. I am using a dual monitor set up. I have two ATI Radeon video cards (4250 and 4550).
Anybody have a solution to this issue?
My main playback window looks the same way when I add a transition or effect to a clip. Everything renders out normally but it's really hard to work on a project this way. Hover scrub works as it should, for me. I'm sure this is related to the issue in the thread.
3 things came in mind when i see this.
1-(the Good) Basic driver problems(Old version test or try a new one)
2- (the ugly) Codec conflict, i got something like it on a Codec from another player.
3 - (the Bad) Memory of the card is with problems. Cause random stuff and BSOD.
I'm not sure this will help anybody but I was having the same problems as the OP - inverted and b+w video previews in the source window and bins.
There isn't a whole lot of info out there about this that I could find, however what worked for me after reading this was:
Open up Catalyst Control Center - Go to Start > Video > Quality > and basically turn off the options for video enhancement, de-noise, enforce smooth video playback etc. I turned all these off and i'm currently not having the problems that I was before.
I recently installed another 4Gb's of Ram and a new graphics card - Radeon HD with 2Gb's DDR2, I'm on Windows 8 fwiw, and found I started having these preview issues after previously using an Nvidia card where I had none.
Hope this helps.
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