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Ania257 Calculating status...

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instalation problems Creative suite 5.5

Aug 11, 2012 3:21 AM

I have problems installing Creative Suite Standard 5.5 on my brand new computer with Win 7 home premium.

Hints about restarting or removing file from Registry don't work as there is no such file (inProgress key).

What else could I do?

440 Views 3 Replies Latest reply: Jeff A Wright, Aug 13, 2012 12:05 PM

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1. Mylenium,

Aug 11, 2012 9:59 AM in reply to Ania257

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Start over. Run the Creative Suite Cleaner Tool, then try again. Also pending installs can come from otehr programs, not just Adobe software. Let them finish. If that's not possible, terminate all instances of setup.exe and msiexec.exe in your task manager before runing the Adobe install.

Mylenium

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2. Ania257,

Aug 11, 2012 11:50 AM in reply to Mylenium

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Thank you for your answer, but the Cleaner tool had nothing to clean and I have no pending instalations.
What else, please?

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3. Jeff A Wright,

Aug 13, 2012 12:05 PM in reply to Ania257

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What is the exact error message you are receiving when you try to install? Have you tried running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation logs? Alternately you can follow the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html to manually review your installation logs.

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