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tomsilk
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Upgrading has wiped my website!!!

Aug 12, 2012 12:45 PM

Hi,

 

I've just upgraded my partner portal to become a payed member and my own website I've spend hours upon hours developing has been replaced by the standard partner website.

 

I find this completely unacceptable that I have payed to become a member and it's wiped my work.

 

Is there any way to get it back? I need urgent help please!

341 Views   5 Replies   Latest reply: kenneth_rapp, Aug 13, 2012 11:04 AM
 
Replies
  • mario_gudelj
    1,594 posts
    Oct 13, 2010
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    1. mario_gudelj,
    Aug 12, 2012 4:31 PM   in reply to tomsilk
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    Hi Tom,

     

    That should not be the case. We never touch the site content. Can you please post the URL of the site you had that content on and I'll investigate this for you.

     

    Cheers,

     

    -mario

     
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  • tomsilk
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    2. tomsilk,
    Aug 12, 2012 4:39 PM   in reply to mario_gudelj
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    Hi mario, thanks for replying.

     

    I developed my partner site then when I upgraded and went to view it it emwas completely wiped with the standard partner site. I've spent several hours trying to get back to where I was.

     

    The site is silkweb01.businesscatalyst

     
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  • mario_gudelj
    1,594 posts
    Oct 13, 2010
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    3. mario_gudelj,
    Aug 12, 2012 5:08 PM   in reply to tomsilk
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    I'm going to investigate this and report my findings to the dev team, Tom. Thanks for supplying me with the additional info.

     

    Cheers,

     

    -mario

     
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  • tomsilk
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    4. tomsilk,
    Aug 13, 2012 2:29 AM   in reply to mario_gudelj
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    Ok thanks,

     

    Will I hear back via support tickets?

     
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  • kenneth_rapp
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    5. kenneth_rapp,
    Aug 13, 2012 11:04 AM   in reply to tomsilk
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    If or when you do hear back please mention what the issue was here....

     
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