Skip navigation
Currently Being Moderated

3D menu doesn't appear - Photoshop CS6 extended

Aug 12, 2012 1:28 PM

The 3D menu doesn't appear on my Photoshop CS6 extended.

 

I am running Windows 7 Ultimate (Version 6.1)

 

Any ideas about what is going on?

 
Replies
  • Noel Carboni
    23,471 posts
    Dec 23, 2006
    Currently Being Moderated
    Aug 12, 2012 1:39 PM   in reply to matheus pacheco

    The appearance / hiding of the menu is dependent on whether Photoshop thinks your license is for Extended or Standard, and that's managed through the serial number.

     

    If you've purchased Extended, but only Standard features are available, you may ultimately have to call Adobe customer support to get it worked out.  But some folks have reported here on the forum that Deactivating the software (through the Help menu) then reactivating it has cleared similar problems.

     

    -Noel

     
    |
    Mark as:
  • Noel Carboni
    23,471 posts
    Dec 23, 2006
    Currently Being Moderated
    Aug 12, 2012 4:17 PM   in reply to matheus pacheco

    That's an entirely different issue...  The software is looking for your Graphics Processor to deliver a certain level of functionality, and apparently it's not finding what it needs.

     

    Check your Edit - Preferences - Performance dialog, and see if the [  ] Use Graphics Processor option is enabled.  If it can be but is not currently enabled, try checking it then restarting Photoshop.

     

    If it can't be enabled, you may want to see if you can get an updated display driver from the web site of the maker of your video card in your computer.

     

    -Noel

     
    |
    Mark as:
  • Noel Carboni
    23,471 posts
    Dec 23, 2006
    Currently Being Moderated
    Aug 13, 2012 6:19 AM   in reply to matheus pacheco

    You're welcome!  I'm happy I could be of help, and thanks in return for following up and reporting your success.

     

    -Noel

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 13, 2012 10:09 AM   in reply to Noel Carboni

    THANKS FOR RESCUING ME

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 17, 2013 12:53 AM   in reply to Noel Carboni

    Dear Noel,

    I'm facing the same problem as of Matheus. I've been through every single step of troubleshooting which you've mentioned in this thread. I'm usuing Dell Studio 1558 Laptop with Windows 7 Ultimate platform 64-bit. It has an 8 GB of RAM and an ATI Mobility Radeon HD 5470 Graphics Card 1GB (with the latest drivers installed).

     

    Though I'm using the Extended version only but I'm still unable to get that 3D option. I've tried uninstalling the CS6 couple of times. Even tried Creative Suite Cleaner and then re-installing it however, the problem persists.

     

     

     

     

     

    Any help would be great.Untitled.jpg

     

     

     

    Regards,

    Aman Gill.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 17, 2013 12:55 AM   in reply to Gill Aman

    First, go download and install the Photoshop updates - you're still on 13.0.0.

     

    And you've got regular, not extended -- and the 3D features are only available in extended.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 17, 2013 1:00 AM   in reply to Chris Cox

    Dear Chris,

                            This is an Extended copy. Second my "Update" setting copy is greyed out. Something which is quiet astonishing is that earlier it was working just fine but all of as sudden it stopped working. I mean it just disappeared abruptly.

     

     

     

     

     

     

     

     

     

     

    Regards,

    Aman Gill.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 17, 2013 2:21 AM   in reply to Chris Cox

    Dear Chris,

                            I've updated the Photoshop CS6. Here is the snap shot of it. Still I'm facing the same problem.Untitled.jpg

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 17, 2013 5:47 AM   in reply to Gill Aman

    That is not extended - it does not say extended in the splash screen, and has no 3D menu.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 17, 2013 5:56 AM   in reply to Chris Cox

    All-right Pal. Let me try the extended one the

     

     

     

    Thanks a lot for your help anyways.....

     

     

    I'll keep you updated

     

     

     

     


    Regards,

    Aman Gil.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 18, 2013 1:19 PM   in reply to Noel Carboni

    I have the same problem where all the options inside the 3D menu are unavailable and I can see them but they aren't available for clicking

    I try'd what you suggested and my display driver is up to date, so I don't know why it won't let me enable the Graphics Processor option

    Could you please help if possible??

     

    [ several duplicate posts removed by admin ]

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 18, 2013 1:20 PM   in reply to KaraLeighJohnson

    Kara - in your case it means that either you are running an OS that isn't capable (XP) or something about your video card says it is not capable of using the 3D features.

     

    Check Help -> System Info for more information about your GPU/driver.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 18, 2013 1:29 PM   in reply to Chris Cox

    it sais:

    The GPU Sniffer crashed on 18/02/2013 at 21:14:33

     

    I did uninstall it as well and then re install it but nothing has changed.  The lightning effects filter is also greyd out, if you know what I mean?

     

    Thanks for replying so quickly!

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 18, 2013 1:30 PM   in reply to Chris Cox

    it sais:

    The GPU Sniffer crashed on 18/02/2013 at 21:14:33

     

    I did uninstall it as well and then re install it but nothing has changed.  The lightning effects filter is also greyd out, if you know what I mean?

     

    Thanks for replying so quickly!

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 18, 2013 1:48 PM   in reply to Chris Cox

    it also states no video card dtected? I'm gunna paste verything it says so you can have a look at it if that ok?:

     

    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32

    Operating System: Windows 7 32-bit

    Version: 6.1 Service Pack 1

    System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3

    Physical processor count: 2

    Processor speed: 2610 MHz

    Built-in memory: 2037 MB

    Free memory: 412 MB

    Memory available to Photoshop: 1627 MB

    Memory used by Photoshop: 60 %

    Image tile size: 128K

    Image cache levels: 4

    The GPU Sniffer crashed on 18/02/2013 at 21:14:33

    Display: 1

    Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

    No video card detected

    Serial number: Tryout Version

    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\

    Temporary file path: C:\Users\Kara\AppData\Local\Temp\

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      Startup, 288.8G, 202.6G free

    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Required\

    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\

    Additional Plug-ins folder: not set

     

    Installed components:

       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

       adobe_caps.dll   Adobe CAPS   6,0,29,0  

       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

       aif_core.dll   AIF   3.0   62.490293

       aif_ocl.dll   AIF   3.0   62.490293

       aif_ogl.dll   AIF   3.0   62.490293

       amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

       boost_date_time.dll   DVA Product   6.0.0  

       boost_signals.dll   DVA Product   6.0.0  

       boost_system.dll   DVA Product   6.0.0  

       boost_threads.dll   DVA Product   6.0.0  

       cg.dll   NVIDIA Cg Runtime   3.0.00007  

       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

       data_flow.dll   AIF   3.0   62.490293

       dvaaudiodevice.dll   DVA Product   6.0.0  

       dvacore.dll   DVA Product   6.0.0  

       dvamarshal.dll   DVA Product   6.0.0  

       dvamediatypes.dll   DVA Product   6.0.0  

       dvaplayer.dll   DVA Product   6.0.0  

       dvatransport.dll   DVA Product   6.0.0  

       dvaunittesting.dll   DVA Product   6.0.0  

       dynamiclink.dll   DVA Product   6.0.0  

       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

       filter_graph.dll   AIF   3.0   62.490293

       hydra_filters.dll   AIF   3.0   62.490293

       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

       image_compiler.dll   AIF   3.0   62.490293

       image_flow.dll   AIF   3.0   62.490293

       image_runtime.dll   AIF   3.0   62.490293

       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

       libeay32.dll   The OpenSSL Toolkit   0.9.8g  

       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

       LogSession.dll   LogSession   2.1.2.1640  

       mediacoreif.dll   DVA Product   6.0.0  

       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       pdfsettings.dll   Adobe PDFSettings   1.04  

       Photoshop.dll   Adobe Photoshop CS6   CS6  

       Plugin.dll   Adobe Photoshop CS6   CS6  

       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

       PSArt.dll   Adobe Photoshop CS6   CS6  

       PSViews.dll   Adobe Photoshop CS6   CS6  

       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

       ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

       TfFontMgr.dll   FontMgr   9.3.0.113  

       TfKernel.dll   Kernel   9.3.0.113  

       TFKGEOM.dll   Kernel Geom   9.3.0.113  

       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

       wu3d.dll   U3D Writer   9.3.0.113  

     

     

    Required plug-ins:

     

       3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Accented Edges 13.0

       Adaptive Wide Angle 13.0

       ADM 3.11x01

       Angled Strokes 13.0

       Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Bas Relief 13.0

       BMP 13.0

       Camera Raw 7.3

       Chalk & Charcoal 13.0

       Charcoal 13.0

       Chrome 13.0

       Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Color Halftone 13.0

       Colored Pencil 13.0

       CompuServe GIF 13.0

       Conté Crayon 13.0

       Craquelure 13.0

       Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Crop and Straighten Photos Filter 13.0

       Crosshatch 13.0

       Crystallize 13.0

       Cutout 13.0

       Dark Strokes 13.0

       De-Interlace 13.0

       Dicom 13.0

       Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Diffuse Glow 13.0

       Displace 13.0

       Dry Brush 13.0

       Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Embed Watermark 4.0

       Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Extrude 13.0

       FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Fibers 13.0

       Film Grain 13.0

       Filter Gallery 13.0

       Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Fresco 13.0

       Glass 13.0

       Glowing Edges 13.0

       Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Grain 13.0

       Graphic Pen 13.0

       Halftone Pattern 13.0

       HDRMergeUI 13.0

       IFF Format 13.0

       Ink Outlines 13.0

       JPEG 2000 13.0

       Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Lens Blur 13.0

       Lens Correction 13.0

       Lens Flare 13.0

       Liquify 13.0

       Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Mezzotint 13.0

       Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Mosaic Tiles 13.0

       Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Neon Glow 13.0

       Note Paper 13.0

       NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Ocean Ripple 13.0

       Oil Paint 13.0

       OpenEXR 13.0

       Paint Daubs 13.0

       Palette Knife 13.0

       Patchwork 13.0

       Paths to Illustrator 13.0

       PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Photocopy 13.0

       Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Pinch 13.0

       Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Plaster 13.0

       Plastic Wrap 13.0

       PNG 13.0

       Pointillize 13.0

       Polar Coordinates 13.0

       Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Poster Edges 13.0

       Radial Blur 13.0

       Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Read Watermark 4.0

       Reticulation 13.0

       Ripple 13.0

       Rough Pastels 13.0

       Save for Web 13.0

       ScriptingSupport 13.0

       Shear 13.0

       Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Smart Blur 13.0

       Smudge Stick 13.0

       Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Spatter 13.0

       Spherize 13.0

       Sponge 13.0

       Sprayed Strokes 13.0

       Stained Glass 13.0

       Stamp 13.0

       Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Sumi-e 13.0

       Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Targa 13.0

       Texturizer 13.0

       Tiles 13.0

       Torn Edges 13.0

       Twirl 13.0

       U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Underpainting 13.0

       Vanishing Point 13.0

       Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Water Paper 13.0

       Watercolor 13.0

       Wave 13.0

       Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Wind 13.0

       Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       ZigZag 13.0

     

    Optional and third party plug-ins: NONE

     

    Plug-ins that failed to load: NONE

    Flash:

       Mini Bridge

       Kuler

    Installed TWAIN devices: NONE

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 18, 2013 2:29 PM   in reply to KaraLeighJohnson

    It says that the GPU sniffer crashed before it could get the identity of your video card.  That means there's a huge bug in your video card driver.   You probably need to update the driver (from the GPU maker's website).

     

    Also, you have Photoshop 13.0.0 and should be on 13.0.1 or 13.1.2.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 19, 2013 12:03 AM   in reply to Chris Cox

    great

    Ok thanks I will try that, the driver is up to date but should I download it anyway?

    This is really starting to get on my nerves

    Thanks.

    Kara.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 19, 2013 12:04 AM   in reply to Chris Cox

    great

    Ok thanks I will try that, the driver is up to date but should I download it anyway?

    This is really starting to get on my nerves

    Thanks.

    Kara.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 19, 2013 12:17 AM   in reply to KaraLeighJohnson

    The driver is up to date according to who?  Did you get the latest from the GPU maker's website?  Or Microsoft (mistake)? or the card builder (another mistake)?  Or the system integrator (another mistake)?

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 19, 2013 12:38 AM   in reply to Chris Cox

    According to INTEL where I clicked on the option automatically identify and find drivers:

    It came up saying my driver is current (Intel® G33/G31)

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 19, 2013 12:40 AM   in reply to Chris Cox

    + should I try and download Intel® HD Graphics Driver for Windows 7* and Windows 8* (exe)??

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 19, 2013 12:45 AM   in reply to Chris Cox

    never mind I can't download Intel® HD Graphics Driver for Windows 7* and Windows 8* anyway

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 19, 2013 3:55 AM   in reply to KaraLeighJohnson

    You'll need to contact Intel and work with them to identify the cause of the crash in your video card driver.

    They may have a beta driver that fixes the problem already.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 19, 2013 4:11 AM   in reply to Chris Cox

    ok thanks

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 10, 2013 12:26 PM   in reply to Chris Cox

    Hate to say it, but I cannot click anything on my 3D menu anymore. After i updated to my Photoshop via the Application Manager (both at work and home). I'm using Windows 8 (H) and Windows 7 (W). Everything worked fine until I updated. Are there any known issues involving the update? Are the required PC Specs different now?

     

    Thanks for any information....

     

     

    JW

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 10, 2013 12:34 PM   in reply to jDubbya79

    The specs recently changed for Creative Cloud Phostoshop.

     

    Version 13.1 and newer strictly require a minimum of 512 MB VRAM for the 3D features to be made available.

     

    http://helpx.adobe.com/photoshop/kb/new-system-requirements-photoshop- 131.html

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 10, 2013 1:27 PM   in reply to jDubbya79

    And check Help-> System Info -- your video card driver may have crashed and forced GPU features to be disabled.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 30, 2013 11:48 AM   in reply to matheus pacheco

    I've seen several posts on different forums, refering to the 3D capability of Photoshop not working when trying to create 3D Text.
    Ensure that your document is in RGB Colour Mode.
    3D will not work if you've created or opened a CMYK document.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (1)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points