Hey folks, i'm trying to run the updater in the Application Manager on my iMac (Mountain Lion) but I keep getting an error saying
"Please close the following applications to continue:
If I hit continue it just keeps popping back up and can't see where that application is running (presumably in the background somewhere)
Any help is appreciated
I have the same issue as Neil described on OS X 10.7.4.
Hi Sergei and Neil,
Did you check the Activity Monitor?
Should be in Applications > Utilities folder
- Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon
- Try to Quit the process if you find it and then running the Updater again
You should be able to initiate the updater from within any of the CS6 products from Help > Updates (that might be what you are doing already)
Thanks for the help folks, i have this sorted now.
I had the same issue as Sergei
David_B, your solution worked for me so hoipefully should sort it for Sergei too
I've looked in Activity Monitor (and on the terminal with ps -e) and there is nothing running as AdobeCrashDaemon. I also looked for "adb" as this seemed to work for @inkbake but also nothing under that name. When searching just for "Adobe" I get three processes (2 user, 1 system) all with the name of the Adobe Application Manager ... I'm assuming terminating this would be self-defeating as it would kill the updating process.
Any other help on process names to search for would be appreciated.
This is what did it for me. Thanks for the tip. I did a restart and it didn't work, and I couldn't find anything in the Activity Monitor. I tried your tip on retrying the updated and it worked.
It's bizarre, but if it works, it works.
For ignorant people like me, you might need to know that the activity monitor has a drop down menu at the top, if you don't see the Adobe Crash Daemon at first, choose Active Processes. I had it on Windowed Processes and the daemon doesn't show in that list. Thanks for the tip though, I finally figgured it out.
I assume this is a race condition in the installer. I notice this only happens when I'm updating many applications at once. Each application has its own installer that Update Manager runs. The error is probably related to installers kicking off background jobs for post-install actions and so when the new installer starts, the old one hasn't finished, the new installer freaks out about things. Hence, if you wait a bit and click continue it works again.
I suspect, (working in software for many years now), the teams that work on the individual applications only test their application and no one is testing that the upgrade of many of the applications is smooth. but yea, Adobe should totally fix update manager to not allow this to happen. its quite annoying.
Hi I am having the same problem I did what you said with Activity Monitor, but I am under Process Name and I can't find AdobeCrashDaemon. I even searched for it in the Search box and nothing came out.