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Adobe Crash Daemon preventing Creative Cloud Updater

Aug 13, 2012 1:21 AM

Tags: #update #application_update #adobecrashdaemon

Hey folks, i'm trying to run the updater in the Application Manager on my iMac (Mountain Lion) but I keep getting an error saying

 

 

"Please close the following applications to continue:

 

  • AdobeCrashDaemon"

 

 

If I hit continue it just keeps popping back up and can't see where that application is running (presumably in the background somewhere)

 

 

Any help is appreciated

 

Thanks

Neil

 
Replies
  • Currently Being Moderated
    Aug 13, 2012 6:54 PM   in reply to NeilBraz

    Hi Neil,

     

    I wondered about these.

     

    • Does the error persist after restarting the Mac?
    • Does anything by that name appear in Activity Monitor?
    • Are all other Adobe apps closed?

     

    -Dave

     
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  • Currently Being Moderated
    Aug 14, 2012 8:18 AM   in reply to David__B

    David,

     

    I have the same issue as Neil described on OS X 10.7.4.

     

    • Restarting the Mac did not help.
    • There is nothing under "force quit" that could be linked to it.
    • All other adobe apps are closed.

     

    thanks

    sergei

     
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  • Currently Being Moderated
    Aug 16, 2012 12:04 PM   in reply to old serych

    Hi Sergei and Neil,

     

    Did you check the Activity Monitor?

     

    Should be in Applications > Utilities folder

     

    - Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon

    - Try to Quit the process if you find it and then running the Updater again

     

    You should be able to initiate the updater from within any of the CS6 products from Help > Updates (that might be what you are doing already)

     

    -Dave

     
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  • Currently Being Moderated
    Aug 15, 2012 6:02 AM   in reply to David__B

    Worked for me, too.

    Thanks, Dave.

     
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  • Currently Being Moderated
    Aug 17, 2012 1:16 PM   in reply to old serych

    Worked for me too. Thanks!

     
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  • Currently Being Moderated
    Sep 5, 2012 1:32 AM   in reply to NeilBraz

    I found that running Activity Monitor as discussed and ending the process 'adb' did the trick for me - I had no sign of a specific AdobeCrashDaemon process.

     
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  • Currently Being Moderated
    Sep 22, 2012 10:12 AM   in reply to inkbake

    I've looked in Activity Monitor (and on the terminal with ps -e) and there is nothing running as AdobeCrashDaemon. I also looked for "adb" as this seemed to work for @inkbake but also nothing under that name. When searching just for "Adobe" I get three processes (2 user, 1 system) all with the name of the Adobe Application Manager ... I'm assuming terminating this would be self-defeating as it would kill the updating process.

     

    Any other help on process names to search for would be appreciated.

     
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  • Currently Being Moderated
    Sep 22, 2012 10:15 AM   in reply to kensnyder68

    Wow. That's odd. After staring at process names for 30 minutes I desperately just hit the "try again" button on the installeer and it now is proceeding without issue. Go figure.

     
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  • Currently Being Moderated
    Oct 2, 2012 11:11 PM   in reply to David__B

    I had to close a process called CS6ServiceManager in order for my updates to carry on running. Hope that helps anyone who's stuck.

     
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  • Currently Being Moderated
    Oct 12, 2012 7:27 AM   in reply to kensnyder68

    This is what did it for me.  Thanks for the tip.  I did a restart and it didn't work, and I couldn't find anything in the Activity Monitor.  I tried your tip on retrying the updated and it worked.

     

    It's bizarre, but if it works, it works.

     
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  • Currently Being Moderated
    Dec 12, 2012 6:26 AM   in reply to NeilBraz

    For ignorant people like me, you might need to know that the activity monitor has a drop down menu at the top, if you don't see the Adobe Crash Daemon at first, choose Active Processes. I had it on Windowed Processes and the daemon doesn't show in that list. Thanks for the tip though, I finally figgured it out.

     
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  • Currently Being Moderated
    Dec 12, 2012 6:36 AM   in reply to NeilBraz

    I'm also curious, does anyone know if this is a bug or if there's something that will prevent it? In addition, if this happens all the time, I assume Adobe would want to fix it?

     
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  • Currently Being Moderated
    Dec 19, 2012 6:28 AM   in reply to Icegull

    I assume this is a race condition in the installer. I notice this only happens when I'm updating many applications at once. Each application has its own installer that Update Manager runs. The error is probably related to installers kicking off background jobs for post-install actions and so when the new installer starts, the old one hasn't finished, the new installer freaks out about things. Hence, if you wait a bit and click continue it works again.

     

    I suspect, (working in software for many years now), the teams that work on the individual applications only test their application and no one is testing that the upgrade of many of the applications is smooth. but yea, Adobe should totally fix update manager to not allow this to happen. its quite annoying.

     

    -Mike

     
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  • TimJaramillo
    693 posts
    Aug 2, 2011
    Currently Being Moderated
    Jan 25, 2013 2:23 PM   in reply to parabuzzle

    I got the same error on a mac- I didn't have the AdobeCrashDaemon process running. I cancelled the download/install, and re-ran it and AE installed fine. Hooray!

     
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    Mar 2, 2013 9:56 AM   in reply to David__B

    WORKED!  Simple to follow!

     

    Thanks for sharing;))

     
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  • Currently Being Moderated
    Jun 10, 2013 11:02 AM   in reply to NeilBraz

    I was able to resolve this, opening the activity manager, and closing something like "CS5" something...!

    Thanks!

     
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  • Currently Being Moderated
    Nov 1, 2013 7:39 AM   in reply to NeilBraz

    I went to Utilities > Activity Monitor double clicked on adobe_licutil and pressed Quit. It worked.

     
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  • Currently Being Moderated
    Nov 2, 2013 3:57 PM   in reply to NeilBraz

    i just closed the creative cloud manager app. its sneaky how it runs. i went to the top of my toolbar and quit it.

     
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  • kglad
    72,227 posts
    Jul 21, 2002
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    Dec 14, 2013 4:46 AM   in reply to David__B

    that worked for me, too.

     
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    Jan 29, 2014 7:50 AM   in reply to kensnyder68

    I'm having the same issues

     
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    Feb 15, 2014 9:16 AM   in reply to David__B

    Worked a treat... Many thanks

     
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  • Currently Being Moderated
    Mar 3, 2014 3:15 PM   in reply to David__B

    Hi I am having the same problem I did what you said with Activity Monitor, but I am under Process Name and I can't find AdobeCrashDaemon. I even searched for it in the Search box and nothing came out.

     
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