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Nathanjrb
Currently Being Moderated

"The importer reported a generic error"

Aug 14, 2012 4:33 AM

Tags: #error #cs5.5 #cs6 #.mts #generic #importer

Whilst this is a useful error message, it still hasn't helped me resolve the issue.

 

I currently have 5 sequences, all containing the same file type - but when I load the premiere pro file it asks me the location of two of the files, both in seperate sequences - all the other files are located just fine. I pointed the "Where's this file..." process in the right direction and on two of the files (the two missing ones)  I got the above error message. Why? How can I fix it?

 

The file types are .MTS.

 

I did start the project in CS5.5 and then when I got CS6 I opened it up in that, and it converted everything just fine. It's only when I've re-opened the project the next day I got this problem. Could this be the reason? But why only two of the files and not the rest?

 

Thanks in advance for your responses!

 
Replies
  • Currently Being Moderated
    Aug 14, 2012 8:10 AM   in reply to Nathanjrb

    First, about sequence settings

    Please NOTE that the PPro CS6 screen may look a bit different

    For CS5 and later, the easy way to insure that your video and your project match

    See 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666

     

    Second, about MTS files

    CS6 Bug AVCHD http://forums.adobe.com/thread/1004369?tstart=0

    -and http://forums.adobe.com/thread/1004369?start=0

     

    Third, do be sure you update to PPro 6.0.1

    All Adobe updates start here and select product, read to see if you need to install

    updates in number order, or if the updates are cumulative for the individual product

    http://www.adobe.com/downloads/updates/

     
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  • Currently Being Moderated
    Oct 9, 2012 10:49 AM   in reply to John T Smith

    Just had a similar problem... after opening a project and sequence I have been working on for some time, one piece of media (.MTS file), out of hundreds, has gone offline and when I tried to re-link it, I got a File Import Failure "Importer reported a Generic Error" message...

     

    I have been working on this project and with this media for months (in other projects as well) with no issues. I updated to PPro 6.0.2 a few days ago, but have had no issues with this media until this morning.

     

    Hmmmm...

     
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  • Currently Being Moderated
    Nov 12, 2012 7:35 AM   in reply to MarkL...

    Same thing just happened to me this morning. Opened up a CS6 project that I have been working on for some time and a couple of random .mts files have gone offline.

     

    Does anyone know how to resolve this? Perhaps trash the preference file and reboot?

     

    Shane

     
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  • Currently Being Moderated
    Dec 6, 2012 11:00 AM   in reply to Shane P

    Same thing here. Very frustrating. Some help from Adobe would be appreciated.

     
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  • Currently Being Moderated
    Dec 6, 2012 7:59 PM   in reply to Proj.L
     
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  • Currently Being Moderated
    Dec 11, 2012 10:40 AM   in reply to Jim Simon

    I don't see the link between the problem and this "solution".

     
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  • Currently Being Moderated
    Dec 11, 2012 11:55 AM   in reply to Proj.L

    Activation issues may be preventing certain importers from functioning correctly. That is why Jim suggested that solution, and I agree with him. It's the first thing I would try.

     

    Thanks!

     
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  • Currently Being Moderated
    Apr 12, 2013 4:58 AM   in reply to Nathanjrb

    I also had this problem with MTS files from my PANASONIC HMC151 camera.

    There was no problem when I first loaded the there was no problem. But when I returned to a project after a week to do some minor alterations for my client, 3 out of the 15 clips were off-line and reported as having a GENERIC ERROR.

    When I tried to re-import them same problem occured. Copying the files and re-naming them 10014.MTS in stead of 00014.MTS did the trick wich means there is nothing wrong with the files itself.

     

    I hope this helps some-one who like me was in desparate need with a deadline come closer every minute.

     
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  • Currently Being Moderated
    Apr 12, 2013 9:36 AM   in reply to Richard2807

    Changing anything inside the top level folder for tapeless media is generally not a good idea.  It can break functionality in some cases.

     

    This likely would have been resolved by deleting the Media Cache files and cleaning the Media Cache Database, which won't break anything.

     
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  • Currently Being Moderated
    Sep 17, 2013 1:31 PM   in reply to Nathanjrb

    Just had the same problem and discovered that it was the result of removing neat video noise reduction plugin for premiere. Once I reinstalled, everything linked up without a problem.

     
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  • Currently Being Moderated
    Sep 30, 2013 7:34 PM   in reply to Nathanjrb

    Try to copy+paste your original clip to another folder and import it again. But make sure the clip itself is good, not damaged.

     
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