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Cannot find CS6 autorecovery file to remove, keeps opening on launch

Aug 14, 2012 7:50 AM

Tags: #cs6 #auto-recover

I need to delete an AutoRecovery file (.psb) in CS6, it keeps opening on launch. I can't find it on my computer to save my life. I have tried saving the file in various places to see if it takes care of it and it does not. Apparently, it is supposed to be in:

 

Mac HD/users/me/library/application support/Adobe/Photoshop CS6/Autorecovery

 

There is not an AutoRecovery folder or .psb file anywhere to be seen in the Photoshop or Adobe library folders, and I have looked everywhere. I have a brand new imac w/ OS x. I have tried searching everywhere for the file and folder, even in places that make no sense. I have searched my entire computer, even visually looking in every folder.

 

I have read a few message boards and apparently the file should be where it is supposed to be (file path above) and deleting it will solve this issue, but I cannot find it.

 

Help!

 
Replies
  • Currently Being Moderated
    Aug 14, 2012 7:53 AM   in reply to alleycat1981

    On my windows machine it is on the dedicated scratch disk.

     
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  • Currently Being Moderated
    Aug 14, 2012 8:12 AM   in reply to alleycat1981

    The folder is labeled PSAutoRecover.  It is empty unless you had a crash.

     
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  • Currently Being Moderated
    Aug 14, 2012 8:23 AM   in reply to alleycat1981

    PSAutorecover can be on a scratch disk.

     
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  • Currently Being Moderated
    Aug 14, 2012 8:34 AM   in reply to alleycat1981

    Have you re-booted your computer?

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    Aug 14, 2012 8:42 AM   in reply to alleycat1981

    You're not going to get this fixed by treating the forum as an instant messaging service.

     

    Go into Photoshop, choose Help - System Info..., copy the content, paste it in its entirety into a post here (you may want to redact the serial number info).

     

    That will tell us, among other things, what your scratch disk assignments are, and we can then advise you where to look.  Chances are good your autorecover folder is on your scratch disk, and for whatever reason your permissions are set so that Photoshop cannot delete the autorecovery files.

     

    -Noel

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    Aug 14, 2012 8:55 AM   in reply to alleycat1981

    You've done nothing technically wrong, per se, but you're trying to get real work done one sentence at a time.  That's ineffective.

     

    Please take the time to sit down at your computer, use it to access the forum, and provide more info about the problem.

     

    Edit:  Thank you, though it would have been nice to get all the system details, not just a tiny little part of the system info.  Often there are things like wrong plug-in versions or display issues that people can see by looking over the whole thing.

     

    I'm ducking out of this thread.  Good luck.

     

    -Noel

     
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  • Currently Being Moderated
    Aug 15, 2012 1:49 AM   in reply to alleycat1981

    Are you sure it's the auto recovery file that keeps opening at launch?

     

    Are you aware of the new "features" in Lion—and I presume in Mountain Lion too—“Restore windows when quitting and re-opening apps” and “Reopen windows when logging back in” that restore all of your currently open applications and windows?

     

    Just a possibility.

     

    Here's how to disable those nuisances permanently if that's the problem:

     

     

    http://osxdaily.com/2011/07/18/disable-mac-os-x-lion-resume-window-res tore/

     

    http://osxdaily.com/2011/08/25/disable-reopen-windows-when-logging-bac k-in-in-mac-os-x-lion-completely/

     
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  • JJMack
    5,969 posts
    Jan 9, 2006
    Currently Being Moderated
    Aug 15, 2012 7:13 AM   in reply to alleycat1981

    alleycat1981 wrote:

     

    There is not an AutoRecovery folder or .psb file anywhere to be seen in the Photoshop or Adobe library folders, and I have looked everywhere. I have a brand new imac w/ OS x. I have tried searching everywhere for the file and folder, even in places that make no sense. I have searched my entire computer, even visually looking in every folder.

     

    I have read a few message boards and apparently the file should be where it is supposed to be (file path above) and deleting it will solve this issue, but I cannot find it.

     

    Help!

    First of all I use a PC but even on a Mac

     

    if you have checked Automatically Save Recovery Information Every: xxx in your Photoshop preference. There should be a Recovery Folder for every user that has uses that feature on your machine.  These folders would not be in Photoshop or Adobe library folders.  These folders would be where used preferences and application data for each userid are stored in the OS x envirement where ever that may be.  So every so xxx Photoshop store information for the document that the user has open in Photoshop. As you close document their data will be removed from the users recovery folder. Therfore when Photoshop closes douwn normally this folder should be empty.  If a user starts Photoshop and the user's recovery folder is not empty Photoshop knows something wet wrong.

     

    When you start Photoshop it seems like Photoshop has no problem finding your recovery folder and finds it not empy.

     

    You could try to UN-Check "Automatically Save Recovery Information Every:" to bypass your problem work like prior version of Photoshop. However you should be able to find your userid Recovery folder on your OS x system and delete all files in it.

     
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  • JJMack
    5,969 posts
    Jan 9, 2006
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    Aug 15, 2012 7:25 AM   in reply to alleycat1981

    On PC it in with the user's Application Data location depend on which version of Windows the user is running.  So on an Mack it may well depend on which Apple Unix version is being run by you.  I have not touched a Unix version of a Mac only ran Mac on old Apple OS. Apple could not do it so Steve switch over to Unix which he found very good  for his Next company.

     
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  • Currently Being Moderated
    Aug 15, 2012 8:17 AM   in reply to alleycat1981

    If your only scratch disk is the Mac boot drive then the autorecovery folder should be:

     

    ~/Library/Application Support/Adobe/Adobe Photoshop CS6/AutoRecover

     

    Finder search relies on Spotlight.

    The folders and files in your user Library are not indexed by Spotlight, therefore a Finder search will not reveal the AutoRecover folder or the mystery file.

     

    Use Shift+Cmd+G in Finder to get the Go To Folder dialogue.

    Paste in the path above then hit the Go button.

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    Aug 15, 2012 8:16 AM   in reply to alleycat1981

    Have you looked in your user Library area?  It's normally hidden in recent versions of OS X.

     

    • In the Finder menus, choose Go - Go To Folder...

     

    • In the Go To Folder dialog, type or paste the following, including the special ~ (tilde) character, then press Go:

         ~/Library/Application Support

     

    • Once the folder opens, navigate through the subfolders to the Adobe ... Autorecover folder.

     

    If you do find a PSB file there, that it's not getting deleted probably says you have a permissions problem where applications running under your username aren't being allowed to delete the file.

     

    -Noel

     
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  • Currently Being Moderated
    Aug 15, 2012 8:21 AM   in reply to Noel Carboni

    "Once the folder opens, navigate through the subfolders to the Adobe ... Autorecover folder."

     

    Noel, the full path is in my post immediately before yours, so the OP shouldn't have to navigate through several folders.

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    Aug 15, 2012 8:24 AM   in reply to conroy

    We posted at about the same time.  Nice job.  I wasn't sure of the full path.

     

    -Noel

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    Aug 15, 2012 8:42 AM   in reply to alleycat1981

    Yeah, go figure.  Apple apparently doesn't feel that you should have any business fooling around in there.  It's all part of the modern dumbing-down of computers.

     

    -Noel

     
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  • Currently Being Moderated
    Aug 15, 2012 8:56 AM   in reply to alleycat1981

    alleycat1981 wrote:

     

    Right, I understand that. What I'm saying is its not there even when I navigate directly to it. When I say "search" I also meant manually clicking through every folder looking for what should be there, but isn't, not just literally a spot light search.

     

    Sent from my iPhone

     

    I don't think you've read much of my post. I told you to Use Go To Folder to get to the folder.

     
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  • Currently Being Moderated
    Aug 15, 2012 10:28 AM   in reply to alleycat1981

    You're welcome!

     

    A couple of good search utilities that'll locate files not indexed by Spotlight are:

     

    EasyFind http://www.devontechnologies.com/download/products.html

    FindAnyFile http://apps.tempel.org/FindAnyFile/

     
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  • JJMack
    5,969 posts
    Jan 9, 2006
    Currently Being Moderated
    Aug 15, 2012 10:46 AM   in reply to alleycat1981

    alleycat1981 wrote:

     

    WE HAVE A WINNER!! Apparently, the user library folder I was looking for IS hidden. Now how useful is that?

     

    You just gota love Apple and Microsoft hideing inportant files on their customers.

     
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  • Currently Being Moderated
    Oct 15, 2012 10:01 AM   in reply to conroy

    I was having this same issue, and these instructions finally solved it.  Thank you!

     
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  • Currently Being Moderated
    Nov 27, 2012 3:04 PM   in reply to alleycat1981

    I had the same issue as posted and I then tried to locate my Library folder and come to find out it is HIDDEN.  Ugh. Now they have made an easy solution hard. What I found is you can still search and retrieve your hidden files, like AutoRecovery files from the finder menu. To find the INVISIBLE files do the following:

     

    Find invisible files

    Some files used by Mac OS X are not ordinarily visible, but you can use Spotlight to find them.

     

    1 - In the Finder, choose File > Find.

    2 - From the far-left pop-up menu, choose Other.

    3 - In the list of search attributes, select the “File invisible” checkbox, and then click OK.

    4 - In the related menu, choose Invisible Items.

    5 - Search for "Library"

    6 - Library > Application Support > Adobe > Adobe Photoshop CS6 > AutoRecover

    7 - In this folder you will find all the .psb files you will ever want! Send the appropriate file to the Trash

    8 - Empty Trash.

     

    Kuddos to all you super-users out there.

    Keep on postin'.

     
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  • Currently Being Moderated
    Jan 11, 2013 7:39 AM   in reply to alleycat1981

    Hi, I ended up finding the file on my Mac by Command-clicking on the name of the file in the window title. (have to float the window first - as in Window>Arrange>Float in Window). In case anyone wants to know a quicker way.

    Thanks,

    Peter

     
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  • Currently Being Moderated
    Feb 5, 2013 3:22 AM   in reply to alleycat1981

    Right click on the file name tab, Select bottom option in drop down menu "reveal in finder"

     
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  • Currently Being Moderated
    Feb 5, 2013 4:49 AM   in reply to jamie269110

    Good tip, Jamie!

     
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  • Currently Being Moderated
    Feb 15, 2013 4:52 PM   in reply to radiuss

    For fellow Mac users, just wanted to share a fast way to find and kill these auto recover files. I was in the same boat, trying to use Spotlight to search for the .psb file and coming up with nothing. Now that I know they are in the User Library, here is the best shortcut I have found:

     

    1. In Finder, "option-click" on GO in the main Finder nav. From the dropdown you will see the elusive hidden Library folder, choose that option. (If you only click instead of option clicking, Library will not be visible!)

     

    2. A finder window will open and you'll quickly see the folder tree people have described above. Trashing those .psb files fixed the problem for me. No doubt this will happen again, since the most recent update I have been experiencing crashes on saving, so unfortunately I am getting used to this.

     

    For advanced users, there is a Terminal command to set the Library to be permanently visible. I would only recommend this if you are the ONLY person using your machine, and you know what you are doing. Simply google "reveal Library folder in Mac OS X <your version>" and you'll find plenty of step by step results.

     
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  • Currently Being Moderated
    Feb 28, 2013 11:29 AM   in reply to therealcosmojones

    This is exactly what I did NOT want to see happening, Adobe screwing over their loyal software-owners. (since 1.0 BTW) Exclusive features for Cloud purchasers only!  Do us software owners get a free minor upgrade with these features??? probably not

     

    http://www.adobe.com/products/photoshopextended.html?trackingid=KCTFX

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
    Currently Being Moderated
    Feb 28, 2013 12:46 PM   in reply to jdwild

    In fact it has already happened.  Perpetual license purchasers did not get the 13.1.x feature updates.

     

    Hate to say it...  You may feel you're "loyal", but someone who agrees to pay Adobe a fee by the month that ends up being more than what you paid and includes a committment to continue gets more software functionality than you get.  One could say there is more "loyalty" in that committment than in your purchase history.

     

    There was a time when getting someone to pay a chunk of money up front was considered a thing to strive for.  That's not the most attractive business model now.

     

    -Noel

     
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  • Currently Being Moderated
    Feb 28, 2013 2:03 PM   in reply to jdwild

    jdwild wrote:

     

    Exclusive features for Cloud purchasers only!  Do us software owners get a free minor upgrade with these features??? probably not

     

    That's the deal with perpetual licenses...and you knew that going in. Buying a perpetual license entitles you to use the software without a time limit. Adobe will provide free updates (not upgrades) for bug fixes and maintenance issue for the period of time that particular version is currently shipping. During that time, no new features have ever been added. Once a new upgrade is released (a new version) then  free updates to your current version stop (although Adobe has released security updates for version that are no longer shipping).

     

    With the subscription license, the deal is, you are entitled to new updates (same as with a perpetual license) AND new upgrades with new features…

     

    I don't see how you can possibly think that is screwing people with perpetual licenses because perpetual licenses have never gotten upgrades with new features. That always required a paid upgrade.

     

    What the people who get subscription licenses are paying for is a time limited license that includes free updates and upgrades with new features for the period of time they maintain their subscription licenses.

     

    Adobe will release a new upgrade (probably on a similar time frame as the past upgrades) that will role in all the new features of the subscription license upgrades and you can decide at that time if the new features are enough for you to pay for the new perpetual license upgrade, same as it ever was.

     

    It's a choice you have to make for yourself...subscribe and get free upgrades or buy a perpetual license and pay for the upgrade in the future. This is not a bad thing...it's just a new thing (which a lot of people don't understand and assume Adobe is just being evil).

     

    In any event, this is completely off topic...and fortunately, the OP has solved their problem. Time to move on...

     
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  • Currently Being Moderated
    Jun 27, 2013 2:09 PM   in reply to alleycat1981

    I had this issue but resolved it before I saw this. I'm on a MAC and yes the PSD CS6 "auto recover" folder is hidden.

     

    I had success with mousing over the name of the tab within PSD & right-clicked and selected "reveal in the finder" (Like Jamie posted, earlier)

     

    Then CMD+Delete, then emptied trash.

     
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  • Currently Being Moderated
    Sep 8, 2013 3:57 PM   in reply to alleycat1981

    Had the same problem.

     

    The User > Library Folder is hidden.

     

    Open Terminal, type "open library" (this should open and reveal the hidden 'library' folder in the Finder)

    Then go to Application Support > Adobe > Adobe Photoshop CS6 > AutoRecover and delete all .psb files

     

    This should fix your issue

     

    -----

     

    Zee Chaudhry

     
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