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BillyXavier Calculating status...

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Muse won't install

Aug 14, 2012 2:14 PM

Everything I download from the Creative Cloud installs great except Muse. Not sure what to do, I really wanted Muse. I keep getting the error:

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Adobe Muse: Install failed

Any help would be appreciated,

Thanks

William

422 Views 2 Replies Latest reply: BillyXavier, Aug 16, 2012 7:48 PM

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1. Jeff A Wright,

Aug 15, 2012 1:33 PM in reply to BillyXavier

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Unfortunately there is not sufficient information in your install log summary to determine what is causing your difficulties. I would recommend that you review your installation logs to locate the source.

You can find directions on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

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2. BillyXavier,

Aug 16, 2012 7:48 PM in reply to Jeff A Wright

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Thank you so much for your reply. I intsalled the new adobe air and then used microsoft fix it and problem solved. Again thanks you.

Jon

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