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Acrobat 10.1.4 Scan to PDF Issues

Aug 15, 2012 6:35 PM

Hello,

 

I installed 10.1.4 last night and when I got to work this morning I found that ll users who had Fujitsu scanners (TWAIN) were unable to scan. The latest TWAIN drivers are installed. When a users selectes Create PDF From Scanner (any type B&W / Grayscale / ETC) the document is scanned but then the app just hangs. Sometime you are prompted to add more pages othertimes not. When you are and slect no mor pages the app goes into never land. The only way out is to end the process in task manager. Completely uninstall and moving back to 10.1.3 fixes the issue. This is on Windows 7 (x64) SP1, Acrobat 10.1.4 Professional.

 

What could be the problem?

 

thanks,

mitch

 
Replies 1 2 3 Previous Next
  • Currently Being Moderated
    Aug 16, 2012 4:34 AM   in reply to MitchDW

    Could you please mention the scanner model you are using?

     
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  • Currently Being Moderated
    Aug 16, 2012 6:03 AM   in reply to MitchDW

    Can you please share a couple of information with us:

     

    1: Twain log: This log is placed in your temp folder. Please follow the following steps to generate the log:

    a) Execute the erroneous Scan workflow.

    b) Open any Windows Explorer window and type "%temp%" in the address bar. Then browse for file twain.log

     

    Share this file with us.

     

    2: List of all the scanners installed on the machines on which issue is reproduced.

     

    I would like to inform you that we too are trying to replicate the issue at our end. So far we have tried with Fujitsu fi 6130 and Fujitsu fi 5220C but we could not reproduce the issue on it.

     
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    Mark as:
  • Currently Being Moderated
    Aug 16, 2012 11:25 AM   in reply to MitchDW

    I, too, upgraded to Acrobat 10.1.4 and I cannot scan to PDF with my Canon 5600F.  The scanner works fine with other software.  Adobe must have introduced a bug to 10.1.4 that makes it no longer able to scan.  I hope they fix this *promptly!*

     
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  • Currently Being Moderated
    Aug 16, 2012 10:35 PM   in reply to jmegas

    Please do share the information mentioned in my last comment so that we can investigate this issue further.

     
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  • Currently Being Moderated
    Aug 17, 2012 10:18 AM   in reply to apangasa

    Thank you very much for the answer.  I feel a bit better about it, and I will gladly comply.  As I can't figure out how to add an attachment, I will simply post it below.

     

    TWAIN_32.DLL - MESSAGE - CTwunk  ::AppInitialize - Reset Log

     

    TWAIN_32.DLL - MESSAGE - CTwunk  ::OpenServer - Starting Thunker

     

    TWAIN_32.DLL - MESSAGE - CTwunk  ::CloseServer - Why Can't We Find The Thunker Window?

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to NULL:

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETFIRST

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to NULL:

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, OPENDS

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 8431 ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, XFERMECH

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 100b ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 8437 ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 841c ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 111e ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 8418 ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 8417 ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 8420 ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 8432 ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 8426 ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 83ed ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, BRIGHTNESS

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, PIXELTYPE

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, UNITS

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, GET, XRESOLUTION

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, XRESOLUTION

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, YRESOLUTION

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, FEEDERENABLED

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, XFERCOUNT

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, UNITS

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, GET, [ 1111 ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, GET, [ 1112 ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGELAYOUT, SET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, SET, [ 8414 ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, EVENT, PROCESSEVENT...

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 5, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, USERINTERFACE, ENABLEDS

     

    TWAIN_32.DLL - MESSAGE - DSM     --DSM_Entry - Nested Call From Source Allowed

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CanoScan 5600F(3638) to MPNScan(3637):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, [ 0000 ], XFERREADY

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = FFFF)

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = FFFF)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, EVENT, PROCESSEVENT...

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 4, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, SETUPMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CAPABILITY, GET, [ 8423 ]

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEINFO, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--IMAGE, IMAGEMEMXFER, GET

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 6, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, PENDINGXFERS, ENDXFER

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, EVENT, PROCESSEVENT...

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 5, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to CanoScan 5600F(3638):

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, USERINTERFACE, DISABLEDS

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to NULL:

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, CLOSEDS

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--MPNScan(3637) to NULL:

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, PARENT, CLOSEDSM

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = FFFF)

     
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    Aug 17, 2012 10:29 AM   in reply to MitchDW

    Acrobat X Pro could not scan from my Epson V30 after installing the 10.1.4 update. I unplugged and replugged the power for the scanner and disconnected and reconnected the USB cable. I could scan a document after that.

    All is working well.

     

    Hope this helps.

     

    Ken Friedman

     
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    Aug 17, 2012 10:52 AM   in reply to kenifriedman

    Thanks for the tip, but it's difficult for me to understand exactly what this would do?

     

    My scanner is working correctly in other programs, so Windows 7 obviously has it correctly detected, installed, and has the right drivers for it.  I don't know whether Adobe Acrobat has its own drivers for scanners, but I can't imagine that 10.1.4 would require different drivers?

     

    Do you have a theory as to why this would work?

     

    Thank you!

     
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    Aug 17, 2012 11:05 AM   in reply to jmegas

    I cannot speculate why this would work. My experience is that data used by the scanner's driver can become corrupted. Unplugging the power and USB cable and reconnecting them somehow might reset the driver's data. It has worked for me in the past. 

     

    In any case, IMHO, you have nothing to lose by trying it. No guarantees.

     

    Ken Friedman

     
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    Aug 17, 2012 7:21 PM   in reply to kenifriedman

    Thanks!

     

    That *is* useful.  Something things work in Windows just by a reboot, or a reinstall of a device; but, in this particular case I was fooled because the scanner appears to be working in other programs.

     

    I do realize this is a "no risk" solution," but I always like to look for "understanding solutions" where I can find them.  The fact that this has worked for you in the past is extremely helpful.

     

    I think I will try removing the Canon 5600F in Device Manager and then rebooting first.  If that doesn't fix it, I will try your solution.

     

    The scanner just started to work again.  I have *no* idea what changed.    I didn't even turn it off nor did I remove it in device manager.  Something doesn't quite add up.

     

    Thanks everybody for the help.  Let's hope it keeps working! 

     

    Thank again for the response.

     
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    Aug 18, 2012 1:12 AM   in reply to jmegas

    Thanks for the log and it feels great to hear that things have started working for you.in case you have any other issues while scanning in future, please do let us know.

     
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    Aug 18, 2012 1:13 AM   in reply to MitchDW

    Thanks for sharing the log. We will let you know our investigation results.

     
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    Aug 18, 2012 9:51 AM   in reply to apangasa

    I have the same problem with an Epson perforection 3490 scanner. Acrobat 10.1.4 was installed and it seemed like it would not scan. I reinstalled the scanner drivers (obtained the newest from Epson), no change. I found out that if I left Adobe running long enough, the scan would complete. It takes about 3 minutes. I have used Adobe Acrobat as part of Creative Suite for years (now CS 6) with no problems. Now I have had two, Acrobat not starting after 30 days and the inabilty to scan. Please correct this. Both are unresolved after owning CS6 for 90 days.

     
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    Aug 18, 2012 10:59 AM   in reply to MitchDW

    I have a similar problem with Acrobat Pro update 10.1.4 with a Canon DR-7580 scanner.  Acrobat "hangs" at two separate points in the scanning process.  One is for about a minute, and the other is for about 2-3 minutes.  Everything worked fine before this update a day ago.  The scanner has the latest drivers. It seems like there is some conflict that was created by update 10.1.4 of Acrobat Pro. I would go back to version 10.1.3, but I am not sure how to do that.  I don't think there is a way to uninstall just the most recent of updates.  I guess I could uninstall Acrobat Pro X completely, and then reinstall from the CD.  That would give me the initial version 10 without any incremental updates.  But if I then checked for updates, it would probably give me 10.1.4 rather than letting me choose 10.1.3.  This seems to be a problem that is happening to more than an isolated few.  The update has only been out for a few days. I first noticed it yesterday.

     
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    Aug 18, 2012 11:08 AM   in reply to apangasa

    It sounds like you work for Adobe and deal with Acrobat issues. Am I correct?

     

    I posted information about this same problem. 

     

    That previous version worked fine.  I had no complaints about it.  I don't know how 10.1.4 was intended to be better, but for now it has basically disabled Acrobat Pro X for me.

     

    What is the easiest way to get back to the version of Acrobat Pro that preceded 10.1.4?  That would be the most useful information that can be provided to us right now to get us back up and running. 

     
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    Aug 18, 2012 11:19 AM   in reply to MitchDW

    I have the same problem. I updated to Acrobat Pro 10.1.4 and I am no longer able to scan. I use an HP Photosmart 6280 all in one printer/scanner. It seems the problem is not specific to any scanner.

     
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    Aug 18, 2012 11:28 AM   in reply to gomlor

    Is there anyone who is posting here who has tried going back to version 10.1.3 or going back to the initial version 10? What results? What problems, if any?

     
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    Aug 18, 2012 4:54 PM   in reply to apangasa

    I'm sorry to report that when I tried to scan a second document Acrobat 10.1.4 didn't work again.

     

    Removing the scanner in Device Manager and then rebooting and having Windows reload the drivers does fix the issue, at least for the first scan.  I have not tried two scans with a single use of this technique.  Perhaps a reboot after every scan would also work?

     

    I remain convinced there is a bug in 10.1.4 because I have never experienced an issue like this with any prior versions nor updates.

     

    Good luck in resolving this!

     
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    Aug 19, 2012 7:31 AM   in reply to MitchDW

    I know that this post will not be encouraging to many having this problem. Yet, I want to share my experience with y'all anyway.

     

    I have scanned several documents with Acrobat X Pro 10.1.4 and have had no problems after doing what follows next. The first time I tried was not successful. I unplugged my Epson V30 scanner's power and USB cables and plugged them back in. Then everything all worked normally.

     

    I suspect that my scanner's Twain drivers had become corrupted somehow and repaired when I did what I said. System: Windows 7 Pro x64 SP1 with latest maintainance applied. I also have Norton 360 V6, which is fully patched.

     

    I also have sometimes found that restarting Windows after applying Acrobat maintenance solves many problems even though the Adobe maintenance does not suggest taking that step. BTW, when I applied 10.1.4 for Reader X, the updating software asked that I restart Windows.

     

    Two suggestions come to mind. The Windows registry can become corrupted. I frequently run Nortons' registry clean up process as a preventative measure. I also delete temporary internet and windows files every day.

     

    I hope this helps.

     

    Ken Friedman

     
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    Aug 19, 2012 12:25 PM   in reply to kenifriedman

    I got things running properly again by uninstalling Acrobat X Pro completely, and then reinstalling Acrobat X Pro from the CD. 

     

    A few points:

     

    1. Doing this puts me back to running version 10.0.0.  I don't see a way to get to 10.1.3.  MitchDW said that he uninstalled, and then got back to 10.1.3.  I don't see an option for updating from 10.0.0 only up to 10.1.3.  It looks like the updating process is designed to go to the latest update from Adobe, which is 10.1.4. You can't just downgrade version 10.1.4 to 10.1.3, and when you uninstall and start over with version 10.0.0., I think you have to go all the way back up to version 10.1.4, which I obviously don't want since that is where the problem exists.

     

    I also looked on my PC to see if there was a saved file for the earlier update to 10.1.3.  I save update files on my hard drive if given that option in the installation process.  I don't remember that as an option, and I did not see a file for the 10.1.3 update on my hard drive where I would have saved it if it had been offered as an option to save it.

     

    So, if someone has found a way to get to 10.1.3, please post it and let me know.

     

    2.  I tried doing some things with my Canon DR-7580 scanner, but nothing there fixed the problem that appeared when Acrobat version 10.1.4 was installed.  Turning off power, and back on didn't help.  Disconnecting the USB cable and reconnecting it didn't help.  Restarting my PC did not help.  I have Windows 7 Ultimate 64 bit, but I don't know that any version of Windows is a factor here.  Disconnecting a scanner's USB cable and then reconnecting it apparently worked for some people posting here, but it did not work for me.  My Canon drivers are all up to date too.

     

    From the combination of things that I looked at and tried, and from the results, I concluded that I had isolated the problem to be in Acrobat version 10.1.4.  That is for my installation and PC.  Other people might have different results and conclusions.

     
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    Aug 19, 2012 1:01 PM   in reply to SteveAcrobat

    Have you tried uninstalling your scanner in Device Manager and then allowing Windows to redetect it upon reboot *each* time you do a scan?

     

    I realize that is an awful pain but my, totally uneducated, theory is that this has something to do with the transport of the scanned file to Windows.  I say this because the scan works fine but it never gets translated to Windows so I can view it.  When I pull up Task Manager I do find out that Adobe Acrobat 10.1.4 has scanned the image but it is "Waiting for a response  from the user."  However, I cannot find the Window to give it a response.

     

    This is *not* a a valid solution, but it would enable you to run 10.1.4 without having to reinstall to 10.0.

     

    I hope this helps.

     
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    Aug 19, 2012 3:12 PM   in reply to jmegas

    I didn't try going to Device Manager.  When comments from others made it look like uninstalling and then reinstalling Acrobat X would get it working again, I decided to try that.  I generally do things first that involve the least complexity and that are within my range of experience and expertise.  Then I go step by step beyond that on an as needed basis until finding the first thing that works.

     

    My conclusion at this point is that Adobe needs to fix version 10.1.4. I think that will take at least several days if not weeks.

     

    I can now scan as I could before version 10.1.4, so I am content for now.

     
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    Aug 20, 2012 3:15 PM   in reply to SteveAcrobat

    Glad to hear your solution works.

     

    I only suggested that because I was too lazy to uninstall Acrobat 10.1.4.

     

    Everybody posting here appears to agree that Adobe better get this fixed ASAP.

     
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    Aug 19, 2012 6:42 PM   in reply to MitchDW

    I also started having the problem on the 15th right after the update. I find that the scanner ( Canon MF 4150) hangs on the last page if there are more than one and if I wait- last time it was 14 minutes - it completes, but if I try to cancel it comes up saying the scanner is still  scanning ( which it is not)   and it wont let you cancel the program, unoess you use the task manager and end the process. I have tried a system restore going back to 10.1.3 but the problem still persisted so whatever 10.1.4 did - it really did it good.

    But maybe a system restore is not as good as an uninstall and reverting back to 10.1.3 manually.

    In the meantime I am using the Canon software to scan but I want my Acrobat 10 back! It worked so well until that darn update. I hope that a new update comes along very quickly as now this expensive program is useless.

    I tried all the ideas that were mentioned abpve but have not unistalled program and revert back to 10. That is not a very worthy fix!

    I need this program daily and it is very frustrating.

    My Twain Log

    TWAIN_32.DLL - MESSAGE - CTwunk  ::AppInitialize - Reset Log

     

    TWAIN_32.DLL - MESSAGE - CTwunk  ::OpenServer - Starting Thunker

     

    TWAIN_32.DLL - MESSAGE - CTwunk  ::CloseServer - Why Can't We Find The Thunker Window?

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETFIRST

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETNEXT

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETNEXT

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 7, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETFIRST

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETNEXT

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETNEXT

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 7, CC = 0)

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

     

    TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, PARENT, CLOSEDSM

     

    TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = FFFF)

     

    Thanks

     
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    Aug 19, 2012 7:02 PM   in reply to LoWd0Wn

    One fairly easy solution (if others don't work, as they didn't for me) is to uninstall Acrobat, then reinstall it from your CD for version X, which will give you version 10.0, which was fine for me.  Then, to update part way to 10.1.4 but not actually to do 10.1.4, follow the steps in the most recent post by MitchDW.  Go to that web page, and get whichever updates you want.  Don't get 10.1.4, and don't let Acrobat update itself for now, because it will install 10.1.4 and put you back in trouble.  In Preferences, I deactivated the part about checking for updates.  For now, I will check manually until the next update comes out.

     
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    Aug 19, 2012 8:13 PM   in reply to MitchDW

    Hmmm..  I thought I had the same issue, but it seems to be a bit more complicated.

    1. I have an Epson Artisan 835
    2. Has been working flawlessly for 6 months or more
    3. I have Acrobat X professional installed
    4. I installed the 10.1.4 update....which made me go back and get the orginal CD for something (A behavior I hate)
    5. Suddenly my Epson would not scan. That is:
      a) The scan would start.
      b) The green bar would show
      c) Then it would just sit there and do nothing. The results would never appear.
    6. I tried Adobe Photoshop Elements 10 - No problem.
    7. I rebooted.
    8. I tried Acrobat again. Same behavior...
    9. Switching from Acrobat to Firefox I started looking around and found this post...and had to look up my ID to log in.. and was just getting ready to post when. Acrobat came to life and displayed the single page result.
    10. Exited Acrobat and tried again and it was fine.
    11. Clearly got some sort of TWAIN communication issue introduced by 10.1.4.  Adobe needs to go back and back out whatever it changed in 10.1.4,,,
     
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    Aug 19, 2012 8:16 PM   in reply to DaveInAustin

    I'll give that a go as that seems like the only way around right now - except wait,

    Thanks!

     
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    Aug 19, 2012 9:16 PM   in reply to DaveInAustin

    That TWAIN communication issue seems consistent with what I am experiencing.

     

    I hope Adobe is following these posts.

     
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    Aug 19, 2012 9:47 PM   in reply to jmegas
    Yes, we are very much following all the posts and we regret for the problems encountered  by you all. We always work for the betterment of the product but at times some fixes backfire.We thank all the people who are sharing their twain logs for our investigation. We will try and come up soon with a workaround.

    jmegas wrote:

     

    That TWAIN communication issue seems consistent with what I am experiencing.

     

    I hope Adobe is following these posts.

     
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    Aug 20, 2012 3:56 AM   in reply to apangasa

    OK, please get something that addresses this issue ASAP.

     

    I also have the same problem as some of the people earlier in this thread, trying to Scan to PDF from with Acrobat X - 10.1.4, using an HP Photosmart C7280. I am running W7-64. The Acrobat options I am using are WIA-based, plus 'native scanner interface' using the Custom Scan.

     

    The prior version (10.1.3) was fine - now it hangs halfway through a scan, and doesn't remember that you are doing duplex in some cases. If you wait long enough, it does eventually work in some cases, but not all. It also seems to respond from its hung state by starting up other applications, suggesting some kind of memory conflict is in play?

     

    Incidentally, the dialogue box for page size on Custom Scan still comes up behind the main Acrobat window on 10.1.4 as it did on 10.1.3 (early versions were OK) - will there ever be a fix for this, or will the user always need to 'toggle' the windows to get to it?

     
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    Aug 20, 2012 7:56 AM   in reply to MitchDW

    I tried a "repair" (option shown after clicking Change in Add/Remove Programs for Acrobat) on a few clients here and it didn't help.

    But if I logged on as a different user to the same computer I didn't have the problem. So I tried deleting the Acrobat settings from the affected profile and it seems to be working for us.

    On Windows XP, I deleted the following folders:

    C:\Documents and Settings\<profile name>\Application Data\Adobe\Acrobat

    C:\Documents and Settings\<profile name>\Application Data\Adobe\Adobe PDF

    C:\Documents and Settings\<profile name>\Local Settings\Application Data\Adobe\Acrobat

     

    On Windows 7, I deleted:

    C:\Users\<profile name>\AppData\Local\Adobe\Acrobat

    C:\Users\<profile name>\AppData\LocalLow\Adobe\Acrobat

    C:\Users\<profile name>\AppData\Roaming\Adobe\Acrobat

    C:\Users\<profile name>\AppData\Roaming\Adobe\Adobe PDF

     
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    Aug 20, 2012 12:55 PM   in reply to jbaumh

    The common element here seems to be the 10.1.4 update to Acrobat.  That caused problems with a variety of scanners and a variety of Operating Systems.  What worked for me, and seems to be a universal cure, is to uninstall version 10.1.4, and then install 10.0.0 from the CD or DVD.  That fixed things for me, and I think for everyone else who went through those steps.  I then also incrementally installed the updates using the URL and instructions from MitchDW above in his most recent post.  So that put me back to where I was before I got the infamous 10.1.4 update.  I am happy, and it is working as before.  I don't have whatever changes were included in version 10.1.4, but I don't care. I was not having problems with 10.1.3.

     

    Regarding what EnginesRob said about the scanning dialog box appearing behind the window for Acrobat, for me it appears off to the left side.  But I have a 24" monitor, and I do not have the Acrobat window filling the screen.  There is blank space to the left and right of it on my display, and the dialog boxes appear over there.  You might want to resize some windows, and drag the dialog box off to the side of the main Acrobat window if you have trouble seeing it.

     
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    Aug 20, 2012 4:53 PM   in reply to MitchDW

    I got 10.1.4 to work. I unistalled Acrobat X, then reinstalled 10.0.0 from the Adobe website, I then searched for the 10.1.4 upgrade from Acrobat, installed it and it worked. I'm not sure why it works now but it does.

     
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    Aug 20, 2012 5:39 PM   in reply to gomlor

    Congratulations!

     

    However, lets hope it *continues* to work.  I had thought that removing my scanner in Device Manager and then redetecting it would make it work because it did once.  Unfortunately Acrobat 10.1.4 is not working again, so it was a fluke fix.

     

    I genuinely hope your fix is a permanent one, but I am skeptical at this point.

     

    Please report back, as your findings would be useful to many of us.

     
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    Aug 20, 2012 7:40 PM   in reply to jmegas

    Since I have things working again now, I am not going to play around with drivers, Device Manager, etc.  I think the problem is with the 10.1.4 update and how it interacts with scanners, drivers, etc.  In short, it has a bug.  Adobe needs to fix it.  I am going to manually check for updates periodically and see when there is one that is higher than version 10.1.4 and of a later date.  Hopefully that will include a fix of these problems.  If it doesn't, I at least now know how to get back to version 10.1.3.

     
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    Aug 20, 2012 7:54 PM   in reply to MitchDW

    I might as well jump on board.  I have an Epson GT-S50 that I have been using for a few months with Acrobat 9 and then X, scanning to PDF using Paperport Pro 14 and the TWAIN driver.  My post-update problem sounds a bit different than others.  When I open the scanned document in Acrobat, by default it fills the window on my 23" monitor at 150+%, I get an "insufficient data for an image" message dialog with a blank window behind it.  If I reduce the view to 125% or less, the image pops into view normally.  The files will print normally.  As soon as I zoom in at 150% the "insufficient data..." message appears.  Scans viewed now that were made prior to the 10.1.4 update view normally at all zoom levels.  Only post update scans are affected on my machine.  Windows 7 Professional 64 bit.  Acrobat X installed as part of the CS6 Design Premium suite.

     

    I also have a Brother 7860 Multifunction connected. Scans generated using its TWAIN driver have the exact same display issue as the Epson scans at zoom levels 150% or higher with normal viewing below 150%.

     
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