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sridhar.k.nemani
Currently Being Moderated

Speedgrade crashes when launched

Aug 16, 2012 9:28 PM

Hi,

 

I have seen some other people have the same problem and I am seeing the same.

I tried deleting the files:

go to Users/Name/Documents/Adobe/SpeedGrade/6.0/settings and delete:

 

LastSession_backup

LastSession

User_Settings

 

as per the advice by DuyAnhPham in the post below.

http://forums.adobe.com/message/4624966#4624966

 

 

I deleted the projects I worked on just before in a previous run of speedgrade. I restarted my machine thrice by now. I tried everything possible. But, speedgrade just crashes on launch.

Just before it started crashing like this, I worked on a speedgrade project and exported to an output file. Then close it, opened the exported file and found that i exported it with wrong settings and had to do it again for my requirements. I deleted the file previously exported, and went on to open speedgrade again. Thats it, it continuously crashes from there onwards.

 

It is too annoying. What can I do?

 

My machine:

2011 macbook pro

16gb RAM

1gbVRAM for video card ATI Radeon 6750

Core i7 quad core

 
Replies
  • Currently Being Moderated
    Aug 17, 2012 1:29 AM   in reply to sridhar.k.nemani

    sent you a pm

     
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  • Currently Being Moderated
    Aug 22, 2012 3:46 AM   in reply to sridhar.k.nemani

    Make sure that SpeedGrade is up to date, then go over into System Preferences, Energy Saver, and turn off Automatic Graphics Switching is turned off. Should work now.

     

    I wish that Adobe would make a fix for this bug.

     
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  • Currently Being Moderated
    Aug 23, 2012 5:08 AM   in reply to DEDGE7

    SpeedGrade is also not starting on my machine since I closed it to have some settings applied. Deleted the Preferences, Settings etc. but nothing helps. Only "Adobe Application Manager" shows up in the dock "jumping" there for some minutes until coming to rest. The logfile says:

    [code]12:29:16 [IrLog]           LogFile initialized

    12:29:16 [GlobalSettings]  Loading user settings from /Users/$myUserName/Documents/Adobe/SpeedGrade/6.0/settings/User_Setti ngs.xml

    12:29:16 [GlobalSettings]  Failed to load user settings, using default values.

    12:29:16 [DISystem]        Initializing DI System Application Object...

    12:29:16 [DISystem]        Adobe SpeedGrade CS6

    12:29:16 [AMTModule]       Initializing

    12:29:16 [AMTModule]       Starting background task

    12:29:16 [AMTModule]       Background task has nothing to do

    12:29:16 [IrOS]            License failure, exiting.

    12:29:16 [AMTModule]       Shutting down

    12:29:16 [GlobalSettings]  Last object UID: 0x00000002

    12:29:16 [IrLog]           Closing log file[/code]

     

    PS: Why is this forum not supporting [code]-Tag/how can I insert a code section?

     

    PS2: It's not a notebook/machine with graphic switching capability so this couldn't be the problem.

     
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  • Currently Being Moderated
    Aug 23, 2012 5:13 AM   in reply to irieger

    What is your system specs?

     
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  • Currently Being Moderated
    Aug 23, 2012 5:45 AM   in reply to DEDGE7

    Can you PM the MAC OS crashlog ?

     
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  • Currently Being Moderated
    Aug 24, 2012 4:15 AM   in reply to irieger

    Irieger:

    12:29:16 [IrOS]            License failure, exiting.

     

    Sound like a license issue. Please try to re-install SpeedGrade

     
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  • Currently Being Moderated
    Aug 25, 2012 1:58 AM   in reply to Dennis Weinmann

    There were no OS X crash window opening after I force "Adobe Application Manager" to close. Then I reinstalled and now "only" the Updater isn't starting anymore ...

     
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  • Currently Being Moderated
    Aug 27, 2012 1:48 AM   in reply to irieger

    You can try running the cleaner tool:

    http://www.adobe.com/support/contact/cscleanertool.html

     
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  • Currently Being Moderated
    Nov 23, 2012 1:28 AM   in reply to sridhar.k.nemani

    Feel free to post bug-reports/feature request to the forum or here:

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     
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  • Currently Being Moderated
    Dec 28, 2013 8:01 PM   in reply to Dennis Weinmann

    Hello,

     

    Today I updated my display driver, it's ok for all programs, but suddenly SpeedGrade started to freez on startup I read the solutopms where mentioned here, and cleaned with Adobe cleaner and reinstalled it, but nothing happened, result is the same as it was... freezing on starting the program.... can you help me?

     

    thank you!

     

     

    2013-12-29 [ Build 7.2x34 / 2013-12-05 ]

    Machine:   HAKO-PC in domain WORKGROUP

    User:      Hako

    Mode:      64-Bit

    Display:   PCI\VEN_1002&DEV_6740&SUBSYS_3389103C&REV_00

    Driver:    AMD Radeon HD 6700M Series, Version: 9.2.0.0

    CPU:       Name:  Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz

               Model: 42, Family: 6, Stepping: 7

               Total Threads: 8

               Features: MMX SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2 AES AVX POPCNT RDTSCP

    Base path: C:\Program Files\Adobe\Adobe SpeedGrade CC\

    Arguments: "C:\Program Files\Adobe\Adobe SpeedGrade CC\SpeedGrade.exe"

     

     

    04:06:53 [IrLog]           LogFile initialized

    04:06:53 [GlobalSettings]  Loading user settings from C:\Users\Hako\AppData\Roaming\Adobe\SpeedGrade\7.0\settings/User_Sett ings.xml

    04:06:53 [GlobalSettings]  Failed to load user settings, using default values.

    04:06:53 [DISystem]        Initializing DI System Application Object...

    04:06:53 [DISystem]        Adobe SpeedGrade CC

    04:06:53 [AMTModule]       Initializing

    04:06:53 [AMTModule]       Starting background task

    04:06:53 [AMTModule]       Background task running

    04:06:53 [IrOS]            Resources loaded from C:\Program Files\Adobe\Adobe SpeedGrade CC\resources\Resources.irf

    04:06:53 [IrOS]            Possible locales: 27 licensed, 10 effective

    4:06:53 AM [IrOS]            Localized string table en_US loaded successfully

    4:06:53 AM [OpenGL]          Initializing OpenGL...

    4:06:53 AM [OpenGL]          Vendor: ATI Technologies Inc.

    4:06:53 AM [OpenGL]          Renderer: AMD Radeon HD 6700M Series

    4:06:53 AM [OpenGL]          Version: 4.2.11931 Compatibility Profile Context

    4:06:53 AM [SDIOut]          SDI output is not available

    4:06:53 AM [SoundSubsystem]  Successfully initialized sound subsystem.

    4:06:53 AM [SoundSubsystem]  3 Sound driver(s) available

    4:06:53 AM [PlaybackEngine]  Cache Setup (RAM)

    4:06:53 AM [PlaybackEngine]    Physical  8139MB

    4:06:53 AM [PlaybackEngine]    Available 4739MB

    4:06:53 AM [PlaybackEngine]    Cache:    4069MB

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

    4:06:54 AM [AMTModule]       Entering idle state

     
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  • Currently Being Moderated
    Dec 30, 2013 10:02 AM   in reply to DEDGE7

    Hi there, could you tell me how to get into Energy saver to turn off Automatic Graphics? I can't find it anywhere.

     
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  • Currently Being Moderated
    Mar 25, 2014 9:44 AM   in reply to sridhar.k.nemani

    I have same issue.

    I first invoked SG through a link "direct link to SG" within PP. It crashed / seized - would not open. At the same time it closed my PP project.

     

    I then tried to open SG separately - it seized again.

     
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