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CS 6.0 Never Received e-mail For Upgrade

Aug 17, 2012 9:53 AM

I purchased CS 5.5 in April and never received 6.0 upgrade e-mail. I contacted customer service in May and they said it should be coming shortly. I waited and waited. It never came. I've contacted customer service a couple of times but am having difficulty getting getting an answer from customer service as to what I should do after being given a promo code that didn't work. Any suggestions?

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    Aug 17, 2012 7:03 PM   in reply to Joanne641


    Create a post, wait for one of the employes to pick it up. Create a support case number before posting and include the case number in your post.



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    Aug 17, 2012 7:22 PM   in reply to Joanne641

    I don't know how much I can help here , but let me check.


    BTW , As Mylenium suggested please create support case after login with your Adobe ID on

    Do write the descriptive note and the concerned team will definitely contact you either via e-mail or phone.

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    Aug 18, 2012 10:38 PM   in reply to Joanne641

    Thanks for the update and I 'am glad to hear your problem is solved

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