I purchased CS 5.5 in April and never received 6.0 upgrade e-mail. I contacted customer service in May and they said it should be coming shortly. I waited and waited. It never came. I've contacted customer service a couple of times but am having difficulty getting getting an answer from customer service as to what I should do after being given a promo code that didn't work. Any suggestions?
Create a post, wait for one of the employes to pick it up. Create a support case number before posting and include the case number in your post.
I don't know how much I can help here , but let me check.
BTW , As Mylenium suggested please create support case after login with your Adobe ID on Adobe.com.
Do write the descriptive note and the concerned team will definitely contact you either via e-mail or phone.
I actually had to call customer support yesterday for another issue involving my Acrobat X and while waiting for computer re-boot I explained my upgrade issue and the really nice lady helped get my problem resolved!
Thank you both for yor replies!