Problem in re-installing CS6 Master Collection

[Talshiare]

I am having trouble re-installing my CS6 Master Collection with my old serial number ... I have had this number for awhile now, but I had to change hard-drives because the original hard drive (which I had my version of CS^ Master Colection installed on ... ) shorted out and I had to replace and reinstall all the programs I had on the new drive.  Now I cannot activate my CS6 Master Collection on my new drive with the serial number I had ... can you please help me and tell me how I can rectify this problem ... thanks 🙂

[Jeff A Wright]

Talshiare how did you install operating system and restore your files on your new hard drive?  Also which operating system are you using?

[Talshiare · Accepted solution]

I had to re-install a whole new operating system on a brand new hard drive starting from xp pro all the way back up to Windows 7 Ultimate 32-bit from my other installation disks that I had for my operating systems.  Believe me it was a Royal Pain re-installing everything again and I had lost so much data ... believe me it has taught me to start backing up my files !!!!

[Mylenium]

If it merely complains running out of acticvations, simply contact support to reset them.

Mylenium