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jbyrom3172
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How do you enable email for the defualt user that matches your adobe id?

Aug 19, 2012 9:32 AM

Categories: Email Marketing, Going Live (Users, Emails, Domains) Tags: #email #adobeid

How do you enable email for the defualt user that matches your adobe id?

241 Views   5 Replies   Latest reply: Brad Lawryk, Aug 19, 2012 10:10 AM
 
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  • Brad Lawryk
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    1. Brad Lawryk,
    Aug 19, 2012 9:41 AM   in reply to jbyrom3172
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    Is your Adobe Id account hosted on Business Catalyst? If so, you go to Site Settings in the site admin and set up the emails under Email Accounts. If you had the email address before you started with BC it is still likely with provider you had before.

     
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  • jbyrom3172
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    2. jbyrom3172,
    Aug 19, 2012 9:54 AM   in reply to Brad Lawryk
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    It will be moved to adobe business catalyst. It is the but the email domain matches the web domain we are trying to set up so the domain will be wellspringmd.com and the email will be drxxx@wellspringmd.com. the client insisted on setting up his own Adobe BC account due to bad expperiences with with previous web developers and set up the email he wanted to migrate as his adobe id.

     

    Thanks for the answer, It will look at the path to setting it up you suggested. I have went throught the user accounts and my details with no luck.

     
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  • Brad Lawryk
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    3. Brad Lawryk,
    Aug 19, 2012 10:02 AM   in reply to jbyrom3172
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    Another thing you need to be aware of is when you set up an email account in BC you don't actually set it up with email address and password. When you set up the email it sends out an email to the person with details on how to set their password. So in order to set up the email on BC the user does need to have a second email address to recieve the details. Even if it is a temporary hotmail account.

     
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  • jbyrom3172
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    4. jbyrom3172,
    Aug 19, 2012 10:08 AM   in reply to Brad Lawryk
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    Thanks, it is actually enabled now. So, either it didnt take the change right away, or someone from adobe fixed it becuase I submitted a case or maybe he did what you suggested and filled out the follow up email. I have never started an email in BC that actually previously existed, so I had know clue about that.

     

    Thanks again for your help.

     
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  • Brad Lawryk
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    5. Brad Lawryk,
    Aug 19, 2012 10:10 AM   in reply to jbyrom3172
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    No problem, glad it is working. Good luck!

     
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