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Unknown error in Illustrator CS6 - Never seen it before

Aug 19, 2012 8:47 PM

I was opening up an illustrator document I was working on yesterday and encountered this error:

When I clicked "ok", the document did open, but all of the work I did on it yesterday was missing. Really hope it can be recovered somehow because I don't want to have to re-create it.

3676 Views 13 Replies Latest reply: shy2, May 7, 2013 8:14 AM

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1. moluapple,

Aug 19, 2012 11:20 PM in reply to Callie_

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I may try to recover it for you if you can send the file to me via E-mail.

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2. Callie_,

Aug 19, 2012 11:35 PM in reply to moluapple

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Thanks for offering but I can't share it as it's a work document. Have you seen this error before?

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3. moluapple,

Aug 19, 2012 11:45 PM in reply to Callie_

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I help people to recover ai files and yes, this error indicate that datas in the file is corrupted. But I can't tell you if the file is recoverable or how without check the file.

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4. Manish-Sharma,

Aug 20, 2012 3:52 AM in reply to moluapple

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First of all create a copy of the file and then follow the Kb article to recover the file :-

http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-ill ustrator.html

remove the operator mentioned in the error message and then check.

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5. ADBEDesigner,

Aug 20, 2012 5:12 AM in reply to Callie_

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This is a case of curupt file there are a number of reasons why the files get corrupt. I have at times used one of the following methods to recover the data
1. Create a new illustrator document and then place the ilustrator file, AI in this case places the PDF data, and then save it as a AI file. Remember this will work only if you have saved PDF data whle saving the file.
2. open file if it opens up after the offending operator message and then copy paste into a new document..

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6. bjp360,

Sep 21, 2012 9:45 AM in reply to Manish-Sharma

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Is there an updated process for getting a recoverable file for CS6? I see the headline of this page is for CS2-CS5 - and when I tried it in CS6 it did NOT generate the blank window, nor the "_myfile" file. Thnx.

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7. PrintFusion45,

Sep 21, 2012 10:49 AM in reply to bjp360

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Get a friend's laptop where you can use AI CS5 trial. Save a CS5 version of your CS6 file from within Ai and then open the CS5 version of the file in your friend's laptop in recovery mode following the document. Recover CS5 Ai documents.

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8. moluapple,

Sep 22, 2012 12:36 AM in reply to bjp360

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With CS6 you can just run this script to get it:
var f = File.openDialog ('', '*.ai', 0); app.dumpPGFFile(f, undefined, f.parent);

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9. bjp360,

Sep 24, 2012 9:36 AM in reply to moluapple

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Hi Moluapple - thanks for the script! sounds promising but I've never scripted before - Is this script written in .scpt or .js or is this .vbs? (or any of the above?)

I've read that I can use a text editor to save the correct extension and then I can add it to my "/Illustrator CS6/Presets" directory, so I can run it within illustrator. Here's the link to script info for any other noobs like me who read this later: http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/p df/illustrator/scripting/cs6/Illustrator-Scripting-Guide.pdf

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10. bjp360,

Sep 24, 2012 9:50 AM in reply to moluapple

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So I just pasted the above script from Moluapple into a text editor and saved as "RecoveryFile.jsx" in the Presets/Scripts/En/ dir - and it worked great! When I ran it - it opens a dialog for me to sleect the corrupted file - then it saved a .txt file into that same directory. Good stuff.

Now what?! lol. I'm going to try finding the illegal or misplaced operator in the text file then delete it - but how do I get this .txt file back into an AI file? Any help is appreciated :-)

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11. Larry G. Schneider,

Sep 24, 2012 9:57 AM in reply to bjp360

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Use the.jsx extension on the file.

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12. moluapple,

Sep 24, 2012 6:16 PM in reply to bjp360

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You will get not only a ".txt" file, but also a "_Filename.ai" file. So leave the txt file and use the "_Filename.ai" file for recovery.

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13. shy2,

May 7, 2013 8:14 AM in reply to ADBEDesigner

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Thanks so much for your advice! I have been having a meltdown over a CS6 ai file that became corrupt (and the recent backups as well) losing the top bunch of layers (and 20-30 hours of work) and with your method I have recovered all that stuff. It's not in the neat little groups and layers it was, but it's THERE. Thanks you for preventing my personal meltdown.

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