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h.bhardwaj
h.bhardwaj
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Adobe Media Encoder cs6 error 0xc000007b

Aug 20, 2012 8:53 PM

Tags: #error #adobe #media #showing #encoder #cs6 #0xc000007b

Recently i installed Adobe Media Encoder CS6 , on start it showing application unable to start due this error 0xc000007b, please resolve ASAP, if anybody knows.

11205 Views   12 Replies   Latest reply: orsky, Nov 5, 2012 10:05 AM
 
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  • Dima Tikhonov
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    1. Dima Tikhonov,
    Aug 20, 2012 8:59 PM   in reply to h.bhardwaj
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    Adobe Media Encoder doesn't have it's own installer. Which host application did you install that bundled AME CS6?

    What OS are you using? How much RAM do you have? Could you have deleted any binaries? Did you try reinstalling?

    Has AME ever worked? If yes, try clearing cache.

    We need more details in order to help. Even the processor info could be useful.

     
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  • h.bhardwaj
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    2. h.bhardwaj,
    Aug 20, 2012 9:05 PM   in reply to Dima Tikhonov
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    i complete installed web  presmium cs6 and i have 8GB RAM in my SYSYEM, in CS5 version all was working well. but now only AME not working.

     
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  • Dima Tikhonov
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    3. Dima Tikhonov,
    Aug 20, 2012 9:08 PM   in reply to h.bhardwaj
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    Has AME CS6 ever worked? What is your OS?

    Start Flash Pro CS6, go to Help menu and click update, and update just AME. Does the update succeed?

     
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  • h.bhardwaj
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    4. h.bhardwaj,
    Aug 20, 2012 9:14 PM   in reply to Dima Tikhonov
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    Still same problem after updated 6.0.1. Not working

     
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  • Dima Tikhonov
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    5. Dima Tikhonov,
    Aug 20, 2012 9:17 PM   in reply to h.bhardwaj
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    How large is the directoryM where AME CS6 is installed? Is it on Mac or Windows?

    Also, out of curiosity, what format are you trying to encode to? Wed/Design premium has fery few codecs available.

     
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  • h.bhardwaj
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    6. h.bhardwaj,
    Aug 20, 2012 9:26 PM   in reply to Dima Tikhonov
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    It's installed on window 7, 150 GB space where i installed cs6. how i can sure the format, before open encoder cs6. i almost use mp4 for convert in flv. only mp4 is the format which convert very fast in adobe encoder other than AVI/MOV.

     
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  • Dima Tikhonov
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    7. Dima Tikhonov,
    Aug 20, 2012 9:38 PM   in reply to h.bhardwaj
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    Hi, in order to find out the size of Adobe Media Encoder installation please follow the following steps:

    1. Got to "C:\Program Files\Adobe"

    2. Right click on "Adobe Media Encoder CS6" folder and choose Properties

    3. Write down the Size that you see in the General Properties tab

     

    More questions:

    Is AME activated?

    What is your OS language?

    Are you running 32 bit or 64 bit Win7? (Right click on my Computer -> Properties -> System -> System type)

     
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  • h.bhardwaj
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    8. h.bhardwaj,
    Aug 20, 2012 10:12 PM   in reply to Dima Tikhonov
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    All details for your reference below.

     

    417 MB

    I installed licenced version all package are activatedwith serial number

    English

    64bit

     
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  • h.bhardwaj
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    9. h.bhardwaj,
    Aug 20, 2012 10:26 PM   in reply to h.bhardwaj
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    Any other help you can on this

     
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  • Dima Tikhonov
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    10. Dima Tikhonov,
    Aug 20, 2012 10:36 PM   in reply to h.bhardwaj
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    Error 0xc000007b is usually caused by mixing 32 and 64 bit environments. You could have a driver problem or even a virus. It's really hard to troubleshoot such a problem over a user forum and I would recommend that you contact Adobe Tech Support.

     

    I do have a few suggestions, however:

    - Press Start button -> type "%AppData%/Adobe" -> Delete "Common" and "Adobe Media Encoder" folders -> Start AME

    - Update your video card drivers -> restart your computer -> Start AME

    - Run a virus scanner and fix the problems it finds

    - Uninstall and Reinstall Web Premium

     
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  • h.bhardwaj
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    11. h.bhardwaj,
    Aug 21, 2012 9:45 AM   in reply to Dima Tikhonov
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    i uninstall and reinstall complete web premium, but problem is still showing.

     
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  • orsky
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    12. orsky,
    Nov 5, 2012 10:05 AM   in reply to h.bhardwaj
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    Do you have QuickTime PRO installed or not?

    If yes, try uninstalling QuickTime and reinstalling the regular version of it...

     
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